Hi Haitham,
Sounds really interesting, and reminds me of some of the work some of my fellow PhDs are doing in the International Development domain (it was the phrase "social enterprise" that triggered that thought off).
I realise I may have inadvertently glossed over the achievement of the DMA Friends project by possibly suggesting that adapting a concept / paradigm from business (e.g. CRM) and using it in a museum context may have been a straightforward thing to do... I didn't for a minute mean to suggest that - I'm certain it must have been damned hard and they've done it really successfully. As you say, a museum is a world away from a commercial business. And of course museums have been working with their visitors for years, too, but it's great to see them start to use the available tech to help with the job.
The work DMA are commencing to standardise their system and roll it out to other museums really excites me, too. It's a potential first step to producing genuinely meaningful "cultural metrics" at a national level.
Great meeting you both. Keep in touch,
Dave
________________________________________
From: Museums Computer Group [[log in to unmask]] on behalf of Haitham Eid [[log in to unmask]]
Sent: 10 April 2014 21:49
To: [log in to unmask]
Subject: Re: Innovation
Thanks, Dave and Gemma for your thoughtful comments!
Like Gemma mentioned there are many innovation theories and models in the business studies discipline. But the problem with these theories is that they are very commercial oriented where marketplace, competition, financial profit, etc. are major components. On the other hand museums are non-profit organizations with social mission and subsequently these theories offer a little help to museums and similar organizations. My PhD research is examining concepts such as social enterprise and social innovation (which is already used by Tony Butler, The Happy Museum Project) among other ideas to perhaps offer a possible innovation model for museums and cultural organizations. Although the research is focusing on digital innovation, the model has the potential to function in different settings within the museum context.
Best,
Haitham
Haitham Eid
PhD Candidate Elite Without Being Elitist
Web page: https://swww2.le.ac.uk/departments/museumstudies/research/phd-student-research/Haitham_Eid
University of Leicester| School of Museum Studies
19 University Road, Leicester, LE1 7RH, United Kingdom
[log in to unmask]
@HaithamEid
----------------------------------------------The University of Leicester's Department of Museum Studies has the highest proportion of world-leading research in any subject in any UK university (RAE 2008)
Times Higher Awards Winner 2007, 2008, 2009, 2010, 2011, 2012, 2013
On Thursday, April 10, 2014 7:36 AM, Gemma Sturtridge <[log in to unmask]> wrote:
Hi Dave
Thanks for your reply. Your research sounds like a very interesting angle to examine, although I am looking at how museums manage their innovation processes. I'll definitely take a look at the literature you recommend. You are right that my last comment was meant to provoke discussion, good to see that it is working!
To summarise my project - in lectures and the academic literature innovation management is examined in a manufacturing context ie how to make your product better and more attractive to customers. Seemingly these models can be applied to the commercial service sector but what I'm trying to do is take them a stage further into the not-for-profit world of museums.
Best wishes
Gemma
-----Original Message-----
From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Dave Gerrard
Sent: 10 April 2014 09:13
To: [log in to unmask]
Subject: Re: [MCG] Innovation
Hi Haitham and Gemma,
My research is about inspiration in museums, so not an exact mapping onto innovation, but there's some overlap.
It's not entirely clear from this exchange thus far if you're looking specifically at how museums innovate themselves (which is what the video Haitham shared was about), or at how museums encourage their visitors to innovate? Proving the latter is a bit of a holy grail for museums as far as I can gather - it helps you fight your corner if you can prove that the key idea behind "world-beating innovative product x" actually came from your museum.
So if you're interested in the second one, then this paper springs to mind:
Museums and culture-driven innovation in public–private consortia
Morten K. Søndergaard & Niels E. Veirum
Museum Management and Curatorship
Volume 27, Issue 4, 2012
http://www.tandfonline.com/doi/abs/10.1080/09647775.2012.720184#.U0ZPYvldV8E
(Plus "Where Good Ideas Come From" by Stephen Johnson is a good read, too - I suspect you're both all over that, mind you - thought here's his obligatory TED talk just in case: http://www.ted.com/talks/steven_johnson_where_good_ideas_come_from).
While my research is trying to find evidence of inspiration in Social Media, and I am in essence a computer programmer, I take issue with the notion that "innovation is a synonym for digital"! I suspect Gemma might have been being deliberately provocative with that one? :) There's enough derivative and dull digital stuff around (most of it not linked to museums, fortunately) to blow that theory straight out of the water, IMHO. Just look at 99% of all Hollywood movie / video game tie-ins, for example. Of course it works the other way, too - there were some great "non-digital" ideas in the YouTube video Haitham pointed us at.
Would be interested to hear more about both of your projects.
All the best,
Dave
David Gerrard
[log in to unmask]
PhD Research Student
Centre for Information Management
School of Business and Economics
Loughborough University
[log in to unmask]
07789 308 163
-----Original Message-----
From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Haitham Eid
Sent: 10 April 2014 01:33
To: [log in to unmask]
Subject: Re: Innovation
Hi Gemma,
I am, too, very interested in hearing from some folks here reflecting on innovation. My PhD research investigates how museums can cultivate innovation and enterprising values and the questions you have raised are very relevant to my research. Would anyone be interested in watching the following short video and perhaps share their thoughts? https://www.youtube.com/watch?v=EyC-lxpN2zA
Gemma, do you think you can share your report with me after you finish it?
All the best,
Haitham
Haitham Eid
PhD Candidate Elite Without Being Elitist Web page: https://swww2.le.ac.uk/departments/museumstudies/research/phd-student-research/Haitham_Eid
University of Leicester| School of Museum Studies
19 University Road, Leicester, LE1 7RH, United Kingdom
[log in to unmask]
@HaithamEid
----------------------------------------------The University of Leicester's Department of Museum Studies has the highest proportion of world-leading research in any subject in any UK university (RAE 2008) Times Higher Awards Winner 2007, 2008, 2009, 2010, 2011, 2012, 2013
On Wednesday, April 9, 2014 6:56 AM, Gemma Sturtridge <[log in to unmask]> wrote:
Dear MCGers
I'm putting together a short report on managing innovation in museums for my MBA course. One thing which has struck me is the definition of innovation. Although this is well documented in the business literature, what are your views?
What is your definition of innovation?
What does innovation look like in the Museum sector?
Is innovation a synonym for 'digital'?
I look forward to reading your thoughts!
Gemma
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