I received a response from EBSCO yesterday afternoon saying that they were investigating this as a top priority and hoped to have the problem resolved within the next day or so.
Helen
Helen Beton
Resources Information Specialist, Library
Cranfield University, Cranfield, Bedfordshire MK43 0AL
W: www.cranfield.ac.uk E: [log in to unmask]
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Louise Penn
Sent: 30 April 2014 09:56
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
Yes, same here. Although we now have Academic Search Elite working under the old WAYFless link, but not the others.
Louise
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Louise Minta
Sent: 30 April 2014 09:35
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
We received the same response from Ebsco at lunchtime on Monday. Not sure what their definition of 'a top priority' is?!
Louise
Louise Minta| Resource Librarian
Bury College | Millennium Centre | Market Street | Bury | BL9 0DB t (0161) 280 8214 | f (0161) 280 8228 | w www.burycollege.ac.uk -----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Emma Shaw
Sent: 30 April 2014 09:19
To: [log in to unmask]
Subject: Re: [lis-e-resources] Access to Ebsco databases via Shibboleth
We too are still getting the error (at St George's University of London) , EBSCo have said:
/we are aware of this issue and our Engineering team is working on this as a top priority./ Emma
Dr. Emma Shaw
Journals and E-resources Librarian
Library Services
Information Services
St George's University of London
Hunter Wing
Cranmer Terrace
London
SW17 0RE
Email: [log in to unmask]
Direct Dial 020 8725 5344
Ext: 5344
On 30/04/2014 09:10, Mitchell Dunkley wrote:
> We have been advising library users of this workaround. We are also advising them to clear their browser cache/history FIRST before attempting the workaround - some students reported the workaround wasn't working on their first go (apologies if this assumed).
>
> Mitchell
>
> Mitchell Dunkley
> Principal Information Assistant (Content Delivery), Library& Learning
> Services
>
> DE MONTFORT UNIVERSITY
> Leicester LE1 9BH
> T: +44 (0) 116 207 8565
> E: [log in to unmask]
> W: dmu.ac.uk
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
> Information Community [mailto:[log in to unmask]] On
> Behalf Of Hannah Britcher
> Sent: 30 April 2014 09:06
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Access to Ebsco databases via
> Shibboleth
>
> Hi
>
> I've just tested our off campus access this morning and we are still getting the error message at Portsmouth. Ebsco sent me the following workaround, but it's a bit clunky:
> http://search.ebscohost.com/login.aspx?direct=true&AuthType=shib
>
> --
> Hannah Britcher
> Team Leader, Procurement& Metadata
> University Library
> University of Portsmouth
> Cambridge Road
> Portsmouth
> PO1 2ST
> UK
>
> +44 (0)23 9284 3227
> [log in to unmask]
> http://www.port.ac.uk/library
>
>
> On 30 April 2014 08:59, Louise Minta<[log in to unmask]> wrote:
>
>> Hi everyone,
>>
>> Is anybody still getting authentication error 103?
>>
>> Best wishes,
>> Louise
>>
>> Louise Minta| Resource Librarian
>>
>> Bury College | Millennium Centre | Market Street | Bury | BL9 0DB t
>> (0161) 280 8214 | f (0161) 280 8228 | w www.burycollege.ac.uk
>> -----Original Message-----
>> From: An informal open list set up by UKSG - Connecting the
>> Information Community [mailto:[log in to unmask]] On
>> Behalf Of Dominic Benson
>> Sent: 29 April 2014 19:35
>> To: [log in to unmask]
>> Subject: Re: [lis-e-resources] Access to Ebsco databases via
>> Shibboleth
>>
>> Hi All
>>
>> There are intermittent problems again tonight: "Connection refused by
>> web.b.ebscohost.com, please try again later" -- it's affecting
>> EZproxy, IP, and Shibboleth sessions.
>>
>> Dom
>>
>> -----Original Message-----
>> From: An informal open list set up by UKSG - Connecting the
>> Information Community [mailto:[log in to unmask]] On
>> Behalf Of Alex Stuart
>> Sent: 28 April 2014 12:04
>> To: [log in to unmask]
>> Subject: Re: [lis-e-resources] Access to Ebsco databases via
>> Shibboleth
>>
>> Hi all,
>>
>> It's Alex, speaking on behalf of the UK federation support team.
>> We've noted the range of organizations that have reported issues with
>> access on this list, and have directly received the email from Sheila
>> at Robert Gordon University.
>>
>> There has not been a change to EBSCO's registered details for the
>> EBSCO Publishing, Inc. Service Provider (entityID
>> http://shibboleth.ebscohost.com) in the UK federation for over a year.
>> However, EBSCO appears to have been maintaining their system over the
>> weekend. See
>> http://support.epnet.com/support_news/detail.php?id=838&t=r&page=1
>>
>> We think that the underlying issue is in EBSCO's authorisation
>> system, and we recommend that you contact their support team via
>> http://support.ebscohost.com/contact/askus.php or at
>> [log in to unmask] in the first instance.
>>
>> Regards,
>> Alex
>>
>>
>> On 28/04/2014 10:35, Taylor, Sarah wrote:
>>> Hi all,
>>>
>>>
>>>
>>> Is anyone else having any problems accessing Ebsco databases via
>>> Shibboleth? We're getting an authentication error 103 (!) and
>>> several annoyed students.
>>>
>>>
>>>
>>> Thanks.
>>>
>>>
>>>
>>> Best wishes,
>>>
>>>
>>>
>>> Sarah
>>>
>>>
>>>
>>>
>>>
>>> Sarah Taylor
>>>
>>> Electronic Resources Librarian
>>>
>>> The Peter Marsh Library
>>>
>>> University of Bolton
>>>
>>> Deane Road
>>>
>>> Bolton
>>>
>>> BL3 5AB
>>>
>>>
>>>
>>> 01204 903099
>>>
>>> [log in to unmask]
>>>
>>> Please note that my normal working days are Mondays, Tuesdays and
>>> Thursdays
>>>
>>>
>>>
>>>
>>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups
>>> also available on Facebook and LinkedIn Follow us on Twitter:
>>> https://twitter.com/UKSG
>>>
>>
>> --
>> Alex Stuart
>> Team Leader - Federated Access Management EDINA, University of
>> Edinburgh
>>
>>
>> The University of Edinburgh is a charitable body, registered in
>> Scotland, with registration number SC005336.
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>> ________________________________
>>
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>>
>> Please go to the following website to view the full disclaimer:
>>
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>>
>>
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> available on Facebook and LinkedIn Follow us on Twitter:
> https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
> available on Facebook and LinkedIn Follow us on Twitter:
> https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
________________________________
The contents of this email are subject to Bury College’s e-mail disclaimer.
Please go to the following website to view the full disclaimer:
http://www.burycollege.ac.uk/e-maildisclaimer
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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