Getting better at everything you do: optimising the way you work
Venue: CILIP, 7 Ridgmount Street, London, WC1E 7AE
Date: Wednesday, 14 May, 2014 - 09:30 - 16:30
"Very relevant. Thank you for helping me get better at what I do!" ; "A
really enjoyable and informative course" ;
"Brilliant course" ; "Overall an enjoyable course. Lots of food for
thought."
Course Outline:
This interactive one-day training event combines key approaches from
process improvement and knowledge management to equip Information
Professionals with valuable tools for continuous improvement of their
work.
It will enable them to critically review the products and services that
they provide to their customers (internal or external), how they go
about their work, and how they can work more effectively and efficiently
on a continuous basis.
The session will include:
A structured approach and a selection of tools for:
Defining personal, team or departmental goals
Measuring performance
Analyzing issues
Identifying and evaluating opportunities for improvement
Implementing and embedding change
Approaches for sharing learning and expertise:
Before, during and after implementing change
Across and within teams
Developing action plans and measures to follow-up from the workshop
N.B. You will be asked to come prepared with a list of activities (with
approximate % of total time) on which you currently spend your time.
Who should attend:
This workshop will be of benefit to Information Professionals working in
middle and senior management positions in public and private sector
organisations who wish to advance the effective exploitation and
management of electronic information. It will enable them to:
* Find ways of making more effective and efficient use of limited time
and resources in the management of their work.
* Obtain an overview of the latest approaches and tools for process
improvement and knowledge management and how they might apply to their
work. (Process improvement tools will include those from Lean and Six
Sigma such as Voice of the Customer, DMAIC, SIPOC, and those for
identifying waste or issues (Ohno's 7 wastes, process mapping, spaghetti
diagrams), root cause analysis (5 Why's, fishbone analysis), solution
evaluation. Knowledge Management approaches will include AARs, learning
retrospects, peer reviews.)
Course Presenter: Elisabeth Goodman
Elisabeth runs RiverRhee Consulting (http://www.riverrhee.com),
enhancing the effectiveness of business teams through process
improvement, knowledge management and change management training and
support. She previously worked in the Pharmaceutical Industry where she
held management roles in Information and Library Management and internal
training and consultancy roles supporting business teams on a global
basis. Elisabeth is accredited in Lean Sigma, and in Change Management
and is a member of CILIP.
This course supports the following elements of CILIP's Professional
Knowledge and Skills Base (PKSB) :
2.1 Knowledge management; 9.2 Strategic thinking and evaluation
Participants in her earlier UKeiG workshop said:
"Clear, calm yet dynamic and very pleasant"
"One of the best I've ever encountered!"
Costs (including lunch and refreshments): UKeiG members £180 + VAT at
the current rate; others £220 + VAT at the current rate
Find out more at:
http://www.ukeig.org.uk/trainingevent/getting-better-everything-you-do-o
ptimising-way-you-work-elisabeth-goodman-0
http://tinyurl.com/npmrsuy
To register your interest, reserve a place, or request further details,
please email [log in to unmask]
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