Dear All,
I would like to ask a few questions of those institutions that run a joint (in the broadest sense of the word) Library and IT enquiry/helpdesk service. Last summer we reorganised the frontline provision of Library and IT services at the University of Roehampton, creating a combined Library and IT Enquiries Service from two previously separate services. This reorganisation took place fairly quickly and we didn’t have an opportunity to really look at how similar institutions managed and organised their services.
Through a combination of good fortune and hard work by all involved, our first term went well and everything seems to be going OK; although I am sure there are things that we could improve on. Now that things have settled down, we would like to take the opportunity to look around and see how others manage similar services.
The questions that have arisen are largely around communication and liaison with colleagues in IT and training for staff. To help answer these I have put together a short survey to find out how others manager their services https://www.surveymonkey.com/s/3R3ZBTT. The survey is mostly multiple choice so shouldn’t take too long to complete and I will share anonymised results with list.
I would be very grateful if you could spare a few minutes to let me know how your service works.
Many thanks,
Simon Hall
Library Development Manager (Student Services)
University of Roehampton | London | SW15 5SZ
[log in to unmask] | www.roehampton.ac.uk
Tel: +44 (0) 208 392 3752
|