Hi Mark,
I've managed to reproduce your problem, I think, by going to the site wok.mimas.ac.uk and choosing the "Alternative Link". I can choose the Edinburgh IdP and log in, after which I see this error.
**********************
An error has occurred for this login request.
Please contact technical support for assistance (use this reference ID 47-118106-1391093696046).
***********************
I note that SAML 2 was used for this authentication attempt (I have a useful Firefox add-in called SAML tracer that shows me the SAML messages), and I recall that we have seen problems with this SP in the past in SAML 2 operation. There is another route in to the SP that gives you SAML 1; for Edinburgh you would use this URL:
http://wok.mimas.ac.uk/cgi-bin/wayf?idp=ed.ac.uk
And when I use that it lets me in with no error, so that can be used as a workaround.
It would be nice to get it fixed, though. I suggest you raise a support call with WoK support, or make direct contact with the technical contact for https://sp.tshhosting.com/shibboleth (contact details in the UK federation metadata).
Cheers,
Sara
UK fed
On 30/01/2014 12:04, Mark Cairney wrote:
> Hi,
>
> Over the last few days (in fact pretty much since the beginning of the
> week) we've been getting reports from users not being able to log into
> Web of Knowledge which we've confirmed ourselves.
>
> Is anyone else experiencing issues with Wo[KS]? We've not made any
> configuration changes at our end since well before Christmas and if it
> was a general issue with our IdP I'd expect it to be affecting other SPs.
>
> Looking in our logs it appears that we are sending attributes as
> expected- here's an excerpt from our idp-audit.log for a user reporting
> an issue (username removed):
>
> 20140130T110817Z|urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST|_-4715022072096727822|https://sp.tshhosting.com/shibboleth|urn:mace:shibboleth:2.0:profiles:saml2:sso|https://idp.ed.ac.uk/shibboleth|urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST|_d54efe26796a888a24a2546cbf9f2734|********|urn:oasis:names:tc:SAML:2.0:ac:classes:PasswordProtectedTransport|transientId,eduPersonScopedAffiliation,eduPersonTargetedID.old,eduPersonTargetedID,|_dc6b1df57db052354d4192bd26bb6dcb||
>
> apollo 1006#
>
>
--
Sara Hopkins
Support Team
UK Access Management Federation for Education and Research
web: http://www.ukfederation.org.uk/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
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