Hello List - your wisdom would be appreciated. NHS Acute Trust OH. Yesterday afternoon at 1530 I was due to review my last (complex) client of the day and accompany her to HR at the end of our consultation (also my finish time - 1600hrs). At 1525 I was informed by my admin team that I had another client to see 'because she was crying and had come to Occ Health.' I stated I did not have time for this and suggested they gave her the contact details for the Employee Assistance Programme and access to a phone. This client then left the department. On my return from HR I was met by a senior manager who said this person must be seen - she had been found prostrate at the main entrance to the hospital by him. He also summoned an HR manager to the consultation. Consequently I was here almost two hours after my finish time - luckily no children to collect or appointment to attend. Her husband had already been summoned by the lady and appeared about half way through the consultation in fairly belligerent mood. The lady is well-known to us in OH and there was little I could offer her except advice to see her GP and unfit for the next couple of days.
My point is - what is the group's opinion of the correct management of this scenario when one is the only practitioner available. It seems that the Trust perception is that we are here for precisely this sort of event, no matter what the situation in terms of timing. One wonders what they would do if it were after office hours.
This is not the first time this has happened and in these stressful pre-Christmas, staff shortage, CQC, budget-cutting times, it certainly won't be the last.
All tips would be gratefully received.
Mary
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