Dear Jayne,
We replicated this situation today. It affects titles that are in demand. The first attempt to read the title above the number of licences held results in the usual message that the book is being read by other reader(s). Attempting a fresh session about five minutes later permits the new reader to start a session and the "inactive" reader is denied access. This could lead to a game of ping pong and could redouble the frustration as each reader is locked out in turn.
Kind regards,
Dom Benson
--
[log in to unmask] | Tel: +44(0)1895 266143 | fax: +44(0)1895 269741
Electronic Resources Librarian, Brunel University Library, Uxbridge, Middlesex, UB8 3PH, UK
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Jayne Moss
Sent: 10 December 2013 12:26
To: [log in to unmask]
Subject: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books
Dear All
We've been getting reports from students that they are being locked out of books on the MyiLibrary platform whilst they are still reading them.
After further investigations we've discovered:
MyiLibrary have advised that it could be that the user is not generating any activity when in the title and it logs them out after 4 minutes giving another user a chance to access.
Whilst we understand there needs to be a way of logging users off after inactivity, 4 minutes seems to be a rather short time - essentially, if the student is reading a page of text and perhaps making some notes they may well not use the mouse for 4 minutes!
We went back to MyiLibrary and requested they change the inactivity time from 4mins to 10mins and the response was that they would put forward the request to the development team but that the 4 mins would remain for the foreseeable future.
Has anyone else had complaints from students being logged out of e-books? What do you think of the 4 minute rule?
We'd really like to put some pressure on the company to change this so the more support the better.
Regards
Jayne Moss
Senior Information Specialist (Engineering & construction/Computing & maths)
Room 201Charles Seale-Hayne Library | Plymouth University | Drake Circus | Plymouth | PL4 8AA | UK
tel://+441752587116 | Email: [log in to unmask]<mailto:[log in to unmask]>
________________________________
[http://www.plymouth.ac.uk/images/email_footer.gif]<http://www.plymouth.ac.uk/worldclass>
This email and any files with it are confidential and intended solely for the use of the recipient to whom it is addressed. If you are not the intended recipient then copying, distribution or other use of the information contained is strictly prohibited and you should not rely on it. If you have received this email in error please let the sender know immediately and delete it from your system(s). Internet emails are not necessarily secure. While we take every care, Plymouth University accepts no responsibility for viruses and it is your responsibility to scan emails and their attachments. Plymouth University does not accept responsibility for any changes made after it was sent. Nothing in this email or its attachments constitutes an order for goods or services unless accompanied by an official order form.
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
|