An angle to take might be in terms of disability/equality. For people with motor difficulties or accessing the system or making notes via assistive technology, 4 minutes would certainly discriminate against them for reasons due to their disability. It would be difficult to justify procurement of a system with known barriers that were not capable of any reasonable adjustments.
Alistair
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Jayne Moss
Sent: 10 December 2013 12:26
To: [log in to unmask]
Subject: [lis-e-resources] 4 minute inactivity logs students out of Myilibrary books
Dear All
We've been getting reports from students that they are being locked out of books on the MyiLibrary platform whilst they are still reading them.
After further investigations we've discovered:
MyiLibrary have advised that it could be that the user is not generating any activity when in the title and it logs them out after 4 minutes giving another user a chance to access.
Whilst we understand there needs to be a way of logging users off after inactivity, 4 minutes seems to be a rather short time - essentially, if the student is reading a page of text and perhaps making some notes they may well not use the mouse for 4 minutes!
We went back to MyiLibrary and requested they change the inactivity time from 4mins to 10mins and the response was that they would put forward the request to the development team but that the 4 mins would remain for the foreseeable future.
Has anyone else had complaints from students being logged out of e-books? What do you think of the 4 minute rule?
We'd really like to put some pressure on the company to change this so the more support the better.
Regards
Jayne Moss
Senior Information Specialist (Engineering & construction/Computing & maths) Room 201Charles Seale-Hayne Library | Plymouth University | Drake Circus | Plymouth | PL4 8AA | UK
tel://+441752587116 | Email: [log in to unmask]<mailto:[log in to unmask]>
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