Dear all,
Here is the programme for our event at Edinburgh University Library on the 18th November. There is still time to book a place, so if you're interested in attending, please email me at [log in to unmask] . The cost to attend is £25 and will include lunch (we will invoice you).
10am Registration and coffee
10.30-11.30 Traffic, Engagement and Reputation - Justin Smith, Youth Media
11.30 - 12.15 Building Bridges: enhancing services through integration: a case study from Heriot-Watt University - Wendy Pirie and Claire Donlan
12.15-1.00 Lunch
1.00-2.00 Why is customer service excellence so important? Do universities have customers? And why is it important to treat them as customers and with service excellence? Darren Young, Customer Service Network
2.00-2.45 Communicating with students - using feedback to drive service improvement - Adelle Hopkins and Dilys Young, University of Strathclyde
2.45-3.15 Feedback/outcomes from previous session
3.15-3.45 Topics for March 2014 event
3.45pm Depart
Looking forward to seeing you on the 18th November at Edinburgh University Library
Catriona
Catriona MacIsaac
Customer Services Manager
Direct Line: +44 (0)141 330 6744
Mobile: +44 (0)7800 631 777
Fax: +44 (0)141 330 4952
University of Glasgow Library
Hillhead Street
Glasgow G12 8QE
www.glasgow.ac.uk/library
www.glasgow.ac.uk/library/mobile
The University of Glasgow, Charity no. SC004401
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