Hi all,
A date for your diaries - we are planning another Customer Services Practitioners Group event for 18th November at the University of Edinburgh Library.
The event will be focused around how we know what our customers want and we'll have speakers from the Customer Service Network and Youth Media, as well as a couple of case studies from libraries around the country. If you'd like to contribute a case study please let me know!
The event should start around 10 and finish by 4pm at the latest, and the cost will be £25, which includes lunch.
I'll post a detailed programme in the next week or so, but it would be really helpful to have a rough idea of numbers for catering, so if you're interested in attending, please drop me an email at [log in to unmask]
Thanks,
Catriona
Catriona MacIsaac
Customer Services Manager
Direct Line: +44 (0)141 330 6744
Mobile: +44 (0)7800 631 777
Fax: +44 (0)141 330 4952
University of Glasgow Library
Hillhead Street
Glasgow G12 8QE
www.glasgow.ac.uk/library
www.glasgow.ac.uk/library/mobile
The University of Glasgow, Charity no. SC004401
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