Do you hold the Customer Service Excellence Standard or are you working towards it?
Come along to the meeting of the JISCM@IL CSE-STANDARD group taking place in Cardiff on Monday 25th November 2013 to learn about the experiences of colleagues at all stages of the journey.
Location:
Cardiff University
Trevithick Seminar Rooms, Trevithick Building, The Parade, off Newport Road
The Trevithick Building is 10 minutes walk from Cardiff Queen Street train station and a taxi ride from Cardiff Central Station. Public parking is not available outside the building (permit holder only) but we can arrange temporary permits for accessibility reasons.
Travel and Map Info:
http://www.cardiff.ac.uk/locations/
http://bit.ly/141EvSO
Cost £25
(Please complete and return the booking form below by 31 October)
Programme
10:00 – 10:30 Refreshments and registration
10:30 – 11:15 Customer Journey Mapping (Eleanor Eade, Birmingham City University)
11:15 – 12:00 Key Performance Indicators (Helen Jamieson, Edge Hill University)
12:00 – 13:00 Lunch / tour of Library
13:00 – 14:15 Break-out sessions:
• Getting started with your CSE accreditation
• Planning your assessment visit
• Maintaining the momentum (to include Compliance Plus)
14:15 – 15:15 Case Studies:
• Achieving accreditation in a converged service (Cardiff University)
• Achieving accreditation cross-Directorates (Swansea University)
• Achieving accreditation across the entire University (Leeds Metropolitan University)
15:15 – 15:30 Wrap up and future collaboration
Booking Form
Customer Service Excellence Networking Event
Monday 25 November 2013, Cardiff University
First name Last name Title
Job title
Organisation
Address
Postcode
Telephone Email
Please indicate here if you have any special physical, sensory or dietary requirements
Would you like a parking space reserving for accessibility reasons? Yes / No
Payment of fee: (£25 per person)
Invoice name, address and postcode (if different from above)
Cancellations after 15th November will be charged at the full rate. Substitutions will be accepted.
Please complete and return the booking form by 31 October to:
Angela Rawlinson [log in to unmask] or Julie Spiteri [log in to unmask]
Bookings will be confirmed by email.
We can accept payment by BACS transfer or cheque. Unfortunately we do not accept credit cards. Cheques payable to Cardiff University.
If you have any queries about the day please contact Tracey Stanley [log in to unmask]
(029 2087 5693) or Helen Loughran ([log in to unmask], 0113 812 5244).
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