ASLIB's training courses for September and early October, visit http://www.aslib.com/training/calendar.htm for a full list of courses.
*** Apologies For Cross-Posting ***
Book a place on one of ASLIB's Autumn 2013 courses and receive 10% discount on any other course from the Autumn 2013 programme.
Abstracting and Summarizing Electonic Documents (book now and get 10% discount for this course only)
24 September 2013
Abstracting and summarising skills are a staple of the effective information professional's armoury - but assimilating and reproducing screen-based content introduces a whole range of new reading and writing issues that don't apply to printed material.
Combining presentation, practical work and group feedback, this course will help participants understand and apply the special principles associated with summarising electronic content and will equip them to tackle the challenges this presents with confidence.
Course Leader: Tim Buckley Owen
For more information visit http://www.aslib.com/training/courses/course.htm?eventid=75
Enquiry Handling by Phone and E-mail
1 October 2013
Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. With no eye contact, facial expression or body language - and frequently no tone of voice either - it's vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it's very easy for them to take their query elsewhere.
For more information visit http://www.aslib.com/training/courses/course.htm?eventid=70
INTRODUCTION TO SOCIAL MEDIA (NEW FOR 2013)
2 October 2013, London
Discover how you can start to use social media for your own professional development and engagement with your users.
Social media is becoming increasingly popular in our connected world. Social media can help you to find up-to-date information, network with your peers, market your service and even catch up with your friends.
We teach people how to find and use information. Now that everyone can access all types of information all of the time, it is vital for information professionals to be aware of how their users are getting their information. Social media is another information source that we need to get to grips with so that we can help our users to understand it and to stay one step ahead!
Introduction to Social Media will equip you with the basic skills to start using social media yourself and to experience new methods of finding information.
For more information visit http://www.aslib.com/training/courses/course.htm?eventid=106
CUSTOMER SERVICE SKILLS: A BLUEPRINT FOR CUSTOMER SATISFACTION (NEW FOR 2013)
8 October 2013, London
Good customer service is a core value for all information and library services.
Appreciating and meeting the expectations of users is at the heart of providing a high quality library service and staff who understand what customers want are an organization's biggest asset. Good customer service inspires customer loyalty and enhances the reputation of the organization. It can help with staff motivation and improve staff morale. Fewer complaints mean less stress and a happier team.
This workshop provides participants with an introduction to customer service skills and is a mixture of presentation, group discussion and activities. It will provide a basic introduction to a range of techniques to help enhance customer service practice.
For more information visit http://www.aslib.com/training/courses/course.htm?eventid=110
COPYRIGHT POLICIES, DEALING WITH INFRINGEMENTS AND RISK MANAGEMENT - 9 October 2013, London
This workshop is for senior managers, project leaders and decision makers who have an understanding of copyright law by having attended one of the basic courses on copyright and wish to learn more. This workshop will develop a toolkit for dealing with copyright issues and participants will consider staff and user expectations and how to create an environment where copyright is handled appropriately.
http://www.aslib.com/training/courses/course.htm?eventid=92
All the above courses can be run as on-sites (contact me for further details).
BOOK YOUR PLACE
To book a place, please complete the booking form at: http://www.aslib.com/downloads/ASLIB%20Training%20%20Booking%20Form.pdf
and return to:
Sue Hill
ASLIB Customer Operations and Marketing Executive
E-mail: [log in to unmask]
Tel: +44 (0) 1274 777700 Ext 5621
Web: http://www.aslib.com/training
ASLIB Training - Celebrating 70 Years of Information Skills Training
Remember ASLIB Members receive 20% discount
All the above courses can be run as on-sites or as one-to-one (contact me for further details).
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