Hello everybody (who isn't on holiday).
55 Open UK tickets this week. Let's take a couple of deep breathes, then 
go through them all. Yep, all of them!
Cheers,
Matt

NGI tickets:

Unresponsive VOs (5/7):
https://ggus.eu/ws/ticket_info.php?ticket=95442
Master Ticket, on hold.
https://ggus.eu/ws/ticket_info.php?ticket=95473
The gridpp ticket, Jeremy is onto this, hoping to wrap it up soon. In 
progress (12/8)
https://ggus.eu/ws/ticket_info.php?ticket=95472
minos ticket. The state of the minos VO is still unknown, but suspected 
to be defunct. This was set in progress by a ticket manager, although 
technically it still doesn't have a home. In progress (26/7)
https://ggus.eu/ws/ticket_info.php?ticket=95469
Supernemo ticket. Gianfranco has confirmed it's "not his problem" 
anymore, and given a few names to try to contact at UCL. In progress (29/7)

NGS decommissioning.
https://ggus.eu/ws/ticket_info.php?ticket=95833 ral-ngs2
https://ggus.eu/ws/ticket_info.php?ticket=96141 oxford-ngs2
https://ggus.eu/ws/ticket_info.php?ticket=96128 manchester-ngs2
https://ggus.eu/ws/ticket_info.php?ticket=96538 NGS-SHEFFIELD
Nothing to see here really, on hold until JK back from leave) and it 
doesn't really affect us.

Other NGI tickets:
https://ggus.eu/ws/ticket_info.php?ticket=94780
Cloud Site Creation request. The NGI has been asked for an update, JK 
has asked others for feedback but is currently on leave. In progress 
(probably should be on hold if JK isn't back for a while) (5/8)


gLExec tickets (1/7):
SUSSEX https://ggus.eu/ws/ticket_info.php?ticket=95309 Some progress. On 
hold (23/7)
CAMBRIDGE https://ggus.eu/ws/ticket_info.php?ticket=95306 Get to it in 
late summer. On hold (9/7)
BRISTOL https://ggus.eu/ws/ticket_info.php?ticket=95305 After the 
current work-pile is conquered. Also as an aside, going for an arc ce? 
Interesting. On hold (11/7)
BIRMINGHAM https://ggus.eu/ws/ticket_info.php?ticket=95304 Aim to do it 
in ~August, along with other upgrades. On hold (9/7)
ECDF https://ggus.eu/ws/ticket_info.php?ticket=95303  On hold. (1/7)
DURHAM https://ggus.eu/ws/ticket_info.php?ticket=95302 Some progress 
made, but things stalled. Should be on held if things don't pick up 
again. In progress (8/8)
SHEFFIELD https://ggus.eu/ws/ticket_info.php?ticket=95301 On hold (10/7)
MANCHESTER https://ggus.eu/ws/ticket_info.php?ticket=95300 Will do it in 
October upgrade. On hold (1/7)
LANCASTER https://ggus.eu/ws/ticket_info.php?ticket=95299 Trying to get 
it to work on the tarball. Not having much luck. On hold (17/7)
UCL https://ggus.eu/ws/ticket_info.php?ticket=95298 Won't start until 
end of August. On Hold (29/7)
RHUL https://ggus.eu/ws/ticket_info.php?ticket=95297 Another for the end 
of August. On hold (16/7)
QMUL https://ggus.eu/ws/ticket_info.php?ticket=95296 Almost there, just 
need to roll out SL6 to all their nodes. On hold (12/8)
EFDA-JET https://ggus.eu/ws/ticket_info.php?ticket=95295 Some confusion 
over Jet's status was had. Otherwise waiting until later to deploy this. 
On Hold (19/7)
TIER 1 https://ggus.eu/ws/ticket_info.php?ticket=95996 In Progress, but 
not much news. Maybe should be On Held? In progress (22/7)

SHA-2 (22/7)
ECDF https://ggus.eu/ws/ticket_info.php?ticket=96002 On hold (23/7)
DURHAM https://ggus.eu/ws/ticket_info.php?ticket=96001 Will upgrade in 
September. On hold (31/7)
MANCHESTER https://ggus.eu/ws/ticket_info.php?ticket=96081 Again in the 
October upgrade. On hold (23/7)
LANCASTER https://ggus.eu/ws/ticket_info.php?ticket=95999 Will do this 
week. On hold (12/8)


Common or Garden tickets:

SUSSEX
https://ggus.eu/ws/ticket_info.php?ticket=96469 (8/8)
An ops ticket for CREAMCE-JobSubmit failures. Not acknowledged yet. 
Assigned (8/8)

https://ggus.eu/ws/ticket_info.php?ticket=96470 (8/8)
Another ops ticket, for the SRM-GetSURLs tests. Emyr has posted an 
explanation for the problems. In progress (9/8)

https://ggus.eu/ws/ticket_info.php?ticket=96556 (10/8)
Another, slightly younger, ops ticket. This test is 
CREAMCE-CertLifetime. The cert expired 3 days ago (or an old one has 
snuck back on the server - that's happened to me more then once). 
Assigned (10/8)

https://ggus.eu/ws/ticket_info.php?ticket=95165 (28/6)
Duncan has asked you to check your perfsonar - which might be being 
affected by the firewall work mentioned in 96470. But this ticket is 
looking mighty neglected. On hold - last "proper" update was (1/7)

RALPP
https://ggus.eu/ws/ticket_info.php?ticket=96287 (31/7)
Atlas were seeing timeouts on their deletion service at RALPP. Alaistair 
noticed correlation between the times for these failures with those at 
the Tier 1 (96079). Chris asked if the errors were spread evenly or came 
in bursts - Brian posted some information that to me suggests bursts. In 
progress (6/8)

https://ggus.eu/ws/ticket_info.php?ticket=96531 (9/8)
Someone (lhcb? I recognise the submitter's name) has spotted 444444 jobs 
being advertised at RALPP. No news from the site yet, such is the peril 
of Friday tickets (especially over the summer). But of course you'll fix 
that as soon as you read this... Assigned (9/8)

OXFORD
https://ggus.eu/ws/ticket_info.php?ticket=96440 (6/8)
Actually a ticket for the nagios at Oxford. Chris W noticed ops tests 
making some odd requests, and noted the old ticket 70066 where he 
spotted atlas doing similar. Kashif is on the case. In progress (7/8)

BRISTOL
https://ggus.eu/ws/ticket_info.php?ticket=96261 (30/7)
A CMS user had trouble writing into a path at Bristol. Lukasz couldn't 
see anything wrong, and another user has written to the volume without 
error, so the submitter has been asked if he still sees a problem. No 
reply yet. Waiting for reply (5/8)

https://ggus.eu/ws/ticket_info.php?ticket=96483 (8/8)
Bristol had some obsolete glue 2 entries in their publishing. The 
Bristol team are on it. In progress (9/8)

BIRMINGHAM
https://ggus.eu/ws/ticket_info.php?ticket=95418 (4/7)
Alice, what's the matter? They'd like cvmfs installed at Birmingham. Due 
to the lack of urgency on this change Mark is leaving it until after the 
other stuff that needs to be done in this Summer of Upgrades. On hold (17/7)

https://ggus.eu/ws/ticket_info.php?ticket=96555 (10/8)
SRM-Put Ops test failures hitting Birmingham. Space has run out, Mark 
has his shoe horn out to create more but it will take a little while to 
sort out. In progress (12/8)

https://ggus.eu/ws/ticket_info.php?ticket=96533 (9/8)
LHCB have asked for g++ to be installed at Birmingham. Mark asked if 
this is urgent, and I think the LHCB reply can be summarised as "yes". 
In progress (9/8)

GLASGOW
https://ggus.eu/ws/ticket_info.php?ticket=96528 (9/8)
Glasgow also are having 444444 Waiting jobs on some of their shares. 
Gareth pointed out that the bad CEs are newer EMI ones - cream 
developers have been involved. In progress (12/8)

https://ggus.eu/ws/ticket_info.php?ticket=96234 (29/7)
Request to support the new HyperK VO on the Glasgow WMS. Glasgow would 
like to wait until the VO was supported on all the VOMS servers and the 
Operations Portal. Chris points out that it is supported on all the 
former. The latter is being a pain (is what I think the implication 
was). On hold (2/8)

https://ggus.eu/ws/ticket_info.php?ticket=96231 (29/7)
Sno+ have seen a lot of failures from jobs going through one of 
Glasgow's WMSii. The problem looks to have been ephemeral, but some 
zombie job clean up was needed. This was the end of July, Sno+ have been 
asked if they still have a problem. Waiting for reply (8/8)

ECDF
https://ggus.eu/ws/ticket_info.php?ticket=96331 (2/8)
Failing the ApelDN publishing ops tests. Turned out 
"publishGlobalUserName no" snuck into the new CE configuration. Just 
waiting for the republishing to soak in. In progress (12/8)

DURHAM
https://ggus.eu/ws/ticket_info.php?ticket=96530 (9/8)
Another 444444 waiting jobs ticket. Not acknowledged yet though. 
Assigned (9/8)

https://ggus.eu/ws/ticket_info.php?ticket=96554 (10/8)
Ops CREAMCE-JobSubmit failures. Assigned (10/8)

MANCHESTER
https://ggus.eu/ws/ticket_info.php?ticket=96582 (12/8)
An atlas user and the UK atlas team have spotted some files that they 
can't access at Manchester, in ATLASSCRATCHDISK. Assigned (12/8)

QMUL
https://ggus.eu/ws/ticket_info.php?ticket=94746 (10/6)
Biomed haunting the QM SE's information. Reinstalling the SE didn't kill 
off the entries, Storm-developers have been called in. On hold (31/7)

BRUNEL
https://ggus.eu/ws/ticket_info.php?ticket=96217 (29/7)
CMS have spotted that the bdii seems to be publishing inconsistent 
Wall/CPU time (2880 for one, 72 for the other, so one is in minutes,
t'other is in hours). This is a known issue, fixed in EMI-3 (ticket 
91859). Reading the ticket Raul doesn't intend to upgrade just to fix 
this until he's given it a proper testing. As he suggested, it's 
probably best to On Hold it until then. In progress (6/8)

EFDA-JET
https://ggus.eu/ws/ticket_info.php?ticket=96526 (9/8)
LHCB are seeing some 'certificate verify failed' errors at efda-jet. Not 
something I've seen before - CA certificate problems maybe? In progress 
(9/8)

And last but by no means least:

TIER 1
https://ggus.eu/ws/ticket_info.php?ticket=96482 (8/8)
CMS have noticed transfers from Caltech to RAL failing. Problem looks to 
be transient, Brian asked if retries also fail. Waiting for reply (8/8)

https://ggus.eu/ws/ticket_info.php?ticket=96235 (29/7)
Chris W has asked for a LFC for HyperK. In progress, but slowed by 
Vacations. In progress (9/8)

https://ggus.eu/ws/ticket_info.php?ticket=86152 (17/9/2012)
The oldest open ticket: "correlated packet-loss on perfsonar host". Last 
news was that the upgrade to the Tier 1 backbone/uplink was still in the 
planning stage. But is the original problem still there? On hold (17/6)

https://ggus.eu/ws/ticket_info.php?ticket=96321 (2/8)
The RAL SE is failing Sno+ nagios tests. Looks to be a problem with 
Kashif being mapped to t2k - problems seem to be authentication based 
(but what about ops tests - do they pass too? I smell a possible red 
herring). Waiting for reply (6/8)

https://ggus.eu/ws/ticket_info.php?ticket=96233 (29/7)
Request for HyperK support on the RAL WMS. In progress, but again Summer 
Vacations are slowing things down. In progress (9/8)

https://ggus.eu/ws/ticket_info.php?ticket=91658 (20/2)
Webdav support on the RAL LFC. Some good progress has been made by the 
looks of it, but again people going on well deserved, probably much 
needed holiday is slowing things down over the Summer. In progress (9/8)