Dear all,
As part of our E-communications technologies project at Reading, we are evaluating social media and other technologies for communicating with our users. We are particularly interested in how other UK Higher Education libraries use Facebook, Twitter and blogs but we'd love to hear about other things if you want to share. Please can you answer a few questions to help us?
1. How many people work on your Library's social media (Facebook, Twitter, blogs), in particular:
a. Contributing content and items?
b. Monitoring, eg interactions?
c. What level of staff (eg Library assistants / paraprofessionals / Librarians)?
2. How much time is spent a week on:
a. Collecting and adding new content and items?
b. Responding to interactions?
3. What problems have you encountered, if any? Eg have you stopped using any of these technologies, and if so why?
4. What do you see are the benefits of using Facebook, Twitter and blogs?
5. How do you evaluate success? Eg number of followers
6. Are there any services you have sacrificed or spent less time on, to release staff time for these technologies?
Please reply directly to me at the email address below, and I will provide a summary to the list.
Thank you for your time!
Ruth
Ruth Jenkins
Liaison Librarian / Marketing Assistant
University of Reading Library, Whiteknights,
PO Box 223, Reading, RG6 6AE
0118 378 8782
www.reading.ac.uk/library<http://www.reading.ac.uk/library> <http://twitter.com/UniRdg_Library>
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