**Apologies for cross-Posting**



Announcing the Forum for Inter-lending and Document Supply Benchmarking Project



As those of you who attended Interlend13 in Cardiff will already know, the FIL Committee are considering undertaking a Benchmarking Exercise of ILL/Document Delivery Services.



Of course, FIL already collects, and makes available centrally, information about the following aspects of our members' services:

·         ILL Management Systems

·         Thesis Loans Policies

·         End-user charges



Extending this facility, by collecting information on other features of our ILL services might provide a useful source of data for members to compare their own services against. Such information is often useful to compare the efficiency and effectiveness of our own services and to identify examples of best practice that are worth emulating.



If you would be interested in contributing to an inter-library Loans/Document Delivery Benchmarking Project please complete a modest scoping questionnaire at:

http://www.survey.bris.ac.uk/hud/fil_scop_bnchmrk

(That's filunderscorescopunderscorebnchmrk)



This will gauge whether there is enough interest amongst FIL members to make the project a worthwhile undertaking, and the results will also inform the creation of a comprehensive data collection questionnaire to be sent out later in the year.





By the way, if your organisation is not a member of FIL but you would be interested in participating, in the Benchmarking Project you are very welcome. Fill out the questionnaire. But why not also consider joining, there are lots of benefits for members  http://www.forumforinterlending.org.uk/fil-membership-benefits , not least the opportunity for networking with other practitioners in your field, and all for just £50.00 a year!



Thanks in advance !





and if you have any further questions, please ask Chris Beevers, Mark Kluzek or Su Fagg, or any member of the FIL Committee!





Chris Beevers

Document Delivery Supervisor

Computing and Library Services

University of Huddersfield

Queensgate

Huddersfield

HD1 3DH

[log in to unmask]<mailto:[log in to unmask]>

Tel. 01484 472051





Su Fagg

Inter Library Requests

Academic Services Team

Information and Learning Services

University of Worcester

The Hive

Sawmill Walk

The Butts

Worcester

WR1 3PB

[log in to unmask]<mailto:[log in to unmask]>





Mark Kluzek

Information Resources

Library Services

King's College London

Room 121

26-29 Drury Lane

London

EC2B 5RL

[log in to unmask]<mailto:[log in to unmask]>

Tel. 02078487256







Chris Beevers

Document Delivery Supervisor

Computing and Library Services

University of Huddersfield

Queensgate

Huddersfield

HD1 3DH

Tel. 01484 472051







DISCLAIMER:

This email and any attachments hereto contains proprietary information, some or all of which may be confidential or legally privileged. It is for the exclusive use of the intended recipient(s) only. If an addressing or transmission error has misdirected this e-mail and you are not the intended recipient(s), please notify the author by replying to this e-mail. If you are not the intended recipient you must not use, disclose, distribute, copy, print, or rely on this e-mail or any attachments, as this may be unlawful.