I'm with David on this one. We tend to keep an eye on this sort of
thing but don't usually intervene - although "our" page may be tamer
than others? In my experience I've found they tend to burn themselves
out fairly quickly. Our Spotted page has not had any posts since
March, for example.
Cheers
Hannah


On 21 May 2013 14:28, David Turton <[log in to unmask]> wrote:
> We have a very active 'Spotted' page.  As far as I know we have had no
> issues or complaints about it but it does make people uncomfortable and some
> posts certainly cross some lines – particularly those with photos of people
> without their permission.
>
> What we have done so far is:
>
> Liaised with the Students' Union to ensure they can facilitate any student
> complaints about the site and guide students with proper social media use.
> Messaged the page admin and asked them to clearly state that the page is not
> affiliated with the University, to promote proper channels of Library
> feedback and complain and to think of repercussions when posting potentially
> abusive content and photographs of people without their permission.
> Reported the page and several inappropriate posts to Facebook.
>
> While I would love to close the page down, I'm very aware that the page
> itself isn't the issue here.  Unfortunately, as demonstrated by the huge
> number of 'Spotted' pages that include places other than Universities, there
> is a demand for this content online.  They are not genuine complaints, they
> are instead placed on there for humour.  Closing a page down could
> potentially open up a gap for someone to step in and fill the demand and
> that 'banned' effect could make it even more alluring enabling it to come
> back stronger.
>
> The main issues with trying to act on the page are:
>
> Doing anything publicly will draw people towards it
> Banning Facebook in any area will just mean people use it on their phones,
> if they don't already
> It is almost impossible to identify the page owners.
>
>
> We are currently looking at it as a student behaviour issue with the Library
> and Academic Services.  I feel our hands are tied slightly but at the same
> time it feels like we should have a responsibility to police the page.  Our
> 'confessions' page has gone very quiet so it may just be a fad and die down
> – but I think we need to be vigilant to enable us to deal with any offence
> caused or misconduct that arises.
>
> I'd be interested in hearing the approaches of other institutions to these
> sites.
>
> Thanks,
>
> David Turton
> Digital Marketing Manager
>
> ----------------------------------------
>
> University of Sunderland
>
> Rm 301, Edinburgh Building, City Campus,
> Chester Road, Sunderland SR1 3SD.
> Tel: 0191 515 2674
> Mob:07748 334769
>
> Shortlisted for University of the Year in the Times Higher Education Awards
> 2012
>
> Visit us www.sunderland.ac.uk  | Like us
> www.facebook.com/sunderlanduniversity | Tweet us
> www.twitter.com/sunderlanduni
>
>
> From: <Russell>, "Victoria L." <[log in to unmask]>
> Reply-To: "Russell, Victoria L." <[log in to unmask]>
> Date: Tuesday, 21 May 2013 12:51
> To: "[log in to unmask]" <[log in to unmask]>
>
> Subject: Re: 'Spotted' University Facebook and Twitter channels
>
> We too have had problems with these pages. However, not so much with
> complaints being posted, but with very, very inappropriate content.
>
>
>
> In some cases we have contacted the administrator, stating that people are
> often left identifiable and that we take very seriously threats to an
> individual’s right to study and socialise without being harassed, and that
> they consider ceasing. In some cases this has actually been successful. In
> other cases – totally ignored.
>
>
>
> In cases where they are using the logo and university name without
> permission, we have brought this to their attention. Again, in some cases,
> this has promoted accounts to close, but in others, they just use a
> derivative of our name that we don’t own!
>
>
>
> We too are starting to take a more of a proactive stand point – we are
> currently working with the SU on a campaign to raise awareness of
> discrimination both online and offline.
>
>
>
> I’d love to hear from other people that are trying to positively tackle
> this.
>
>
>
> Cheers
>
>
>
> -Victoria
>
>
>
>
>
> -----------------------------------------------------
>
> Victoria Russell
>
> Online Communications Officer
>
> Marketing Communications
>
> Division of Corporate Affairs and Planning
>
> University of Leicester
>
> LE1 7RH
>
> 0116 223 1244
>
> [log in to unmask]
>
>
>
> Elite without being Elitist
>
>
>
> Times Higher Awards Winner 2007, 2008, 2009, 2010, 2011, 2012
>
>
>
> Follow us on Twitter http://twitter.com/uniofleicester
>
>
>
> From: Managing institutional Web services
> [mailto:[log in to unmask]] On Behalf Of Dan Thompson
> Sent: 21 May 2013 12:42
> To: [log in to unmask]
> Subject: Re: 'Spotted' University Facebook and Twitter channels
>
>
>
> Surely dealing with the complaints is more important than dealing with the
> forum in which they're made? And surely students, paying sizeable fees, have
> the right to complain?
>
> How about running your own Facebook complaints page, and getting more
> traffic to that - and actually responding to complaints?
>
> Dan
>
>
> On 21/05/2013 12:22, Moore, Matthew wrote:
>
> I know that we are not alone as a University to have to deal with the
> problematic and often controversial ‘Spotted’ Facebook and Twitter pages.
> What we are currently finding most difficult is how little can be done to
> have these pages banned/removed.  The only tool which exists on Facebook is
> the ‘Report page’ tool, of which we have submitted around 4 or 5 separate
> reports over time for each of the offending pages, only to find them still
> active and no action taken by Facebook.  Twitter has a similar facility in
> which you can report an abusive user or violation of their terms of use but
> again this has also been pursued to no avail.
>
> All of the pages operate on an ‘anonymous’ format and also usually have
> ‘approved posts only’ activated which means attempting to post warnings from
> an official standpoint on the Facebook pages is usually impossible.
>
>
>
> These pages/accounts, due to their very nature, generate student complaints
> and take management time to deal with– It would be really good to know what
> experience you have had with them and whether any Universities have managed
> to have pages removed and if so, how?  Also what is your current standpoint
> on these pages – Are you investigating complaints, are you tackling the
> pages head on, have you made contact with admins etc.
>
> Kind regards,
>
> Matthew Moore
> Digital Marketing Executive
> Digital Marketing Team
> Nottingham Trent University
>
> e: [log in to unmask]
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--
Hannah Hiles
Media and Communications Manager (at Keele Monday, Wednesday and Thursday)
Keele University
Keele
Staffordshire
ST5 5BG

01782 733857
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