Hello,
Here's this week's ticket update to brighten your Monday afternoons.
Cheers,
Matt

16 Open UK tickets this afternoon.

EMI Upgrade
QMUL: https://ggus.eu/ws/ticket_info.php?ticket=93981 (10/5)
We thought we had the last of these, but sadly Storm has started 
triggering an EMI1 alert. As Chris is in the unenviable position of 
having no where to upgrade to (a working EMI3 Storm has an ETA of the 
end of May) upgrading isn't an option. Chris has held this ticket, but 
it might be that we need to counter-ticket the nagios team (citing the 
test as "unsuitable") or get testimony from the Storm devs to back our 
case *if* someone gets shirt about this. Will keep an eye on this one. 
On Hold (13/10)

TIER 1
https://ggus.eu/ws/ticket_info.php?ticket=93149 (5/4)
Atlas jobs were failing on nodes testing a new version of cvmfs. A new 
new version was installed on Friday, and appears to be working, which is 
good news. Testing is still ongoing though. On hold (13/5)

https://ggus.eu/ws/ticket_info.php?ticket=92266 (6/3)
The new myproxy server is up and running, but no feedback has been given 
on the ticket. Has feedback been given elsewhere? It's likely that we 
just want to close this as I'm not sure feedback will be forthcoming, 
any problems with the new service could be handled in a new, fresh 
ticket. Waiting for reply (22/4)

QMUL
https://ggus.eu/ws/ticket_info.php?ticket=93791 (2/5)
LHCB jobs were just staying idle at QM, Chris tracked it due to a bug in 
the CREAM/SGE interactions - lhcb set a memory requirement which cream 
wasn't passing on correctly. Chris patched his scripts and submitted a 
ticket (https://ggus.eu/ws/ticket_info.php?ticket=93956). Probably needs 
to be Waiting for Reply-ed to get the thumbs up from lhcb. In progress (9/5)

RALPP
https://ggus.eu/ws/ticket_info.php?ticket=93905 (7/5)
Chris B shuffled this CMS ticket over to GGUS shortly before heading on 
leave - and its been untouched ever since. Can anyone else in RALPP 
comment on it? It could be that the problem is no more (I'm ever the 
optimist!). In progress (7/5)

DURHAM
https://ggus.eu/ws/ticket_info.php?ticket=92590 (18/3)
This ticket is mega-crusty now (I can think of no other phrase to 
describe it). GGUS ticket monitoring have involved Claire. Let's not 
have things escalate over such a benign issue. On hold (18/3)

SOLVED CASES (both freshly conquered)
https://ggus.eu/ws/ticket_info.php?ticket=93833 (3/5)
Imperial were called out over both of their load-balanced site-BDIIs not 
being in the GOCDB. Daniela solved the ticket, although I admit to being 
a little confused by the end.

https://ggus.eu/ws/ticket_info.php?ticket=89804 (18/12/2012)
After no word from Stephane or anyone else from atlas, Sam closed this 
ticket after deleting the groupdisk space token. He was certainly in the 
right, but it would have been nice for Atlas to sanction the deletion.