Hi Robin and list,
This is a very common practice, in most of the government organisations I have worked in, there has always been a level of super users.
Interestingly, this topic is going to be the focus of a session at the Records and Information Management Professionals Australasia conference this year.
The session presented by Adelaide Parr and Sally Newton (close friends and colleagues) will focus on the establishment of a community of practice for the University of Melbourne, and how the University Records Services group have worked closely with faculties to ensure that recordkeeping obligations are met across the university and its many campuses.
If you are interested in the session here is the link to the Conference website: http://inforum.net.au/program/plenary-sessions/#Adelaide-Parr
If you are interested in talking to Adelaide or Sally,please let me know offlist and I will provide you with their details.
Kind Regards
Chris Holmes
-----Original Message-----
From: The Information and Records Management Society mailing list [mailto:[log in to unmask]] On Behalf Of Robin Steward
Sent: Tuesday, April 30, 2013 8:57 PM
To: [log in to unmask]
Subject: Super Users
Hi,
As part of a Records Management improvement plan for a government organisation, I have suggested the use of ‘Super Users’ or ‘Change Champions’ across the business to help staff get to grips with new records procedures and an EDRM solution. These Super Users would be regular employees with a day job but have the task added to their job description along with additional training.
I know that this is common practice particularly during an EDRM rollout, but can any one provide me with approximate data regarding the ratio of Super Users to regular staff and the % of time taken up with RM duties?
Many thanks. [log in to unmask]
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