The Customer Services Practitioners group is hosting a new event on the 20th June from 11.30-3.30 at Glasgow Caledonian University.
The aim of the day is to get people talking about the key issues facing libraries, share best practice and to identify themes for future CSPG events.
There will be Pecha Kucha sessions on the following topics:
Benchmarking
Professional skills
Customer service accreditation
Service Models
Impact and the library's role in this area
Training and development
Space planning and utilisation
The presentations will be followed by a World Cafe discussion and a chance to network with colleagues.
Lunch will be provided.
There is a £10 charge to attend this event. If you are interested and would like more information or to book a place, please visit the CSPG list and complete the booking form: https://www.jiscmail.ac.uk/cgi-bin/webadmin?A0=CUST-SERV-PRACTITIONERS
Please forward this email to any colleagues you think may be interested.
Many thanks,
Catriona
Catriona MacIsaac
Customer Services Manager
Direct Line: +44 (0)141 330 6744
Mobile: +44 (0)7800 631 777
Fax: +44 (0)141 330 4952
University of Glasgow Library
Hillhead Street
Glasgow G12 8QE
www.glasgow.ac.uk/library
www.glasgow.ac.uk/library/mobile
The University of Glasgow, Charity no. SC004401
|