Dear all,
We're looking to design and run some in-house training on handling difficult situations/ customers for our help desk staff. Just wondering if anyone can point me to any resources they have found to be particularly good on this subject?
Many thanks,
Amy Jackson
Assistant Librarian
Library Services
University of the West of England
Frenchay Campus
Coldharbour Lane
Bristol BS16 1QY
+44 (0)117 32 82277
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