Hi,
As part of a Records Management improvement plan for a government organisation, I have suggested the use of ‘Super Users’ or ‘Change Champions’ across the business to help staff get to grips with new records procedures and an EDRM solution. These Super Users would be regular employees with a day job but have the task added to their job description along with additional training.
I know that this is common practice particularly during an EDRM rollout, but can any one provide me with approximate data regarding the ratio of Super Users to regular staff and the % of time taken up with RM duties?
Many thanks. [log in to unmask]
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