We use a locally created Filemaker database which runs off a server version
of the program. It allows us to use either a client or a web interface.
Having a locally developed system allows us to intergrate instruction into
the same file and to be able to have "specialty" fields. One specialty
field is if the question required a reference librarian - so was the
question difficult enough that a support staff could not have reasonably
answered it.
If we were not using this - I would probably recommend we use RefAnalytics
in LibAnswers from the LibGuides folks at Springshare. It seems
sufficiently flexible that it would meet most of our needs. We use
LibAnswers so it would be easy to record email and chat transactions.
Since when we are on the ref desk we have LibAnswers open for chat and
email questions, it would make sense to record the other ref stats there.
Finally- the cost seemed pretty reasonable to me though I guess that
depends on your funding.
There is an open source program LibStats -
http://code.google.com/p/libstats/ but it is not being developed.
We looked at Desktracker - http://www.desktracker.com/ - and it looked
reasonably good - but we thought the pricing was excessive. (again - local
perspective)
Good luck
Mike
---------------------------------------
Mike Poulin
Head of Digital Initiatives and Resources
Professor in the University Libraries
Colgate University Libraries
13 Oak Drive
Hamilton, NY 13346
315-228-7025
fax: 315-228-7934
[log in to unmask]
On Thu, Mar 7, 2013 at 7:08 AM, John,Joanne <[log in to unmask]> wrote:
> Hi Anne,
>
> There is also QuestionPoint which allows all types questions to be entered
> into the software as well as questions that come into the software;
> comprehensive reporting is available for this.
>
> With thanks,
> Jo
> Joanne John
> Applications Support Consultant · OCLC EMEA
> OCLC (UK) Ltd | City Gate | 8 St Marys Gate | Sheffield S1 4LW | England
> Tel: +44 (0)114 267 7502 / 0845 267 7502 (local rate) | email:
> [log in to unmask] | web: www.oclc.org
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of MASKELL,
> Anne
> Sent: 07 March 2013 11:51
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Reference Desk statistics software
>
> Hi Dawn,
>
> Thanks for this, I will circulate my findings on this thread.
>
> Kind Regards,
> Anne
>
> Anne Maskell
> Assistant Librarian
> House of Lords Library
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of White,Dawn
> Sent: 07 March 2013 11:17
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] Reference Desk statistics software
>
> Hi Anne
>
> We don't operate a tally at the moment but are considering, so I would be
> interested to hear your findings on this one.
>
> Many thanks
>
> Dawn
>
>
>
>
>
> Dawn White
> Acting Senior Librarian
> Library and Archives
> The IET
>
> www.theiet.org
>
> T: +44 (0)207 344 8466
>
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> environment before printing this email
>
>
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Anne
> Maskell
> Sent: Thursday, March 07, 2013 10:20 AM
> To: [log in to unmask]
> Subject: [lis-e-resources] Reference Desk statistics software
>
> Hi all,
>
> We would like to keep a record of enquiries made at the reference desks by
> using a database, piece of software etc. Could I ask what other libraries
> are using and if it is proving successful in terms of keeping track of the
> different types of enquiries etc?
>
> Many thanks,
> Anne
>
> Anne Maskell
> e-resources librarian
> House of Lords Library
>
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