Hi Jeremy
when the ticket is re-opened should it be put in progress? My understanding from atlas experience was that it should stay in reopened state but Matt said it should be"in progress".
Thanks
Elena
On 17 Jan 2013, at 14:19, Jeremy Coles wrote:
> Dear All,
>
> It has been noticed that some sites are not changing the status of their tickets from 'Assigned' to 'In progress' when they begin working on them. Please could I remind you to make the change - we agreed it was better for those responding to tickets to make this change than those monitoring them.
>
> Thank you,
> Jeremy
__________________________________________________
Dr Elena Korolkova
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Tel.: +44 (0)114 2223553
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Department of Physics and Astronomy
University of Sheffield
Sheffield, S3 7RH, United Kingdom
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