On 11/01/2012 12:08 PM, Alessandra Forti wrote:
> I used a form to send a message to GGUS I didn't open a ticket.
>
> https://ggus.eu/pages/contact.php
>
> since Elena is tackling things on the atlas side I'll wait to hear if
> the problem is in VOMRS and the team Role/group.
>
Hi Alessandra,
When this is resolved, it might be good to write a postmortem to say:
a) what happened,
b) why it happened and
c) what can be done to stop it recurring next time.
Cheers,
Steve
>
>
> On 01/11/2012 11:32, John Gordon wrote:
>>
>> Alessandra, I can't see your ticket? Did you get a number?
>>
>> *From:*Testbed Support for GridPP member institutes
>> [mailto:[log in to unmask]] *On Behalf Of *Alessandra Forti
>> *Sent:* 01 November 2012 11:01
>> *To:* [log in to unmask]
>> *Subject:* Re: can't edit ggus tickets
>>
>> I do as well.
>>
>> I sent a request to GGUS using the WEB form on the GGUS site now.
>> Waiting for a reply.
>>
>> cheers
>> alessandra
>>
>>
>> On 01/11/2012 10:53, Wahid Bhimji wrote:
>>
>> Hi
>>
>> Ps I still have problems. I can list the team tickets but I can't
>> edit them and I also can't edit tickets assigned to ECDF.
>>
>> I have the 2B certificate loaded. It is the only cert loaded and
>> I have never had the old one on this computer / browser.
>>
>> I am using Chrome.
>>
>> But the same thing happens on another machine using Firefox.
>>
>> I am on shift tomorrow - so not going to be massively effective
>> if I can't edit tickets.
>>
>> Is it only andy and I who have this problem? - that seems odd.
>>
>> Wahid
>>
>> On 1 Nov 2012, at 10:43, Andrew Washbrook <[log in to unmask]
>> <mailto:[log in to unmask]>> wrote:
>>
>>
>>
>> Hi John,
>>
>> On 1 Nov 2012, at 10:05, [log in to unmask]
>> <mailto:[log in to unmask]> wrote:
>>
>>
>>
>> What happens if you click on the link to see the team members?
>> Are you there? Are you still presenting the old cert in your
>> browser? GGUS might not be too clever at checking expiry etc.
>>
>> I have attached a screenshot of what I see when clicking on team
>> members.
>>
>> If terms of the old cert I switched to a new laptop recently that
>> did not have my old cert installed - I did think that was the
>> issue as well.
>>
>> Thanks,
>>
>> Andy.
>>
>> <ggus_snapshot.png>
>>
>>
>>
>>
>> The University of Edinburgh is a charitable body, registered in
>>
>> Scotland, with registration number SC005336.
>>
>>
>>
>>
>> --
>> Facts aren't facts if they come from the wrong people. (Paul Krugman)
>>
>> --
>> Scanned by iCritical.
>>
>>
>
>
> --
> Facts aren't facts if they come from the wrong people. (Paul Krugman)
--
Steve Jones [log in to unmask]
System Administrator office: 220
High Energy Physics Division tel (int): 42334
Oliver Lodge Laboratory tel (ext): +44 (0)151 794 2334
University of Liverpool http://www.liv.ac.uk/physics/hep/
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