Hi,
From later on this year, we are planning to use the NorMAN out of hours enquiry service. We are in the process of deciding what kinds of problems/enquiries we will ask them to deal with, the access we will allow them to our systems and whether we will ask them to make direct contact with content or system suppliers.
What do libraries already using NorMAN ask them to do?
You can contact me off list if you prefer.
Many thanks,
Sharon
Sharon Robinson
Electronic Resources Advisor
Edinburgh Napier University
Merchiston Campus
Edinburgh EH10 5DT
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t: 0131 455 4266
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