I'm slightly perplexed by all this.

I'm not familiar with this device (I believe I know which it is), but if it is using a Beam counter in the base of a unit (regardless of any software issues), then unless something very clever is being done with the beams (is it?), it's likely to be out.

Even mounted at waist level, horizontal Beam counters (Reflectors or dual-beam Reflectorless) are never very accurate when compared to a manual count done at the same time. At foot level, are they counting feet(or front and back pram or trolley wheels?) twice? Two people through the gate at one time side by side (Parent/Child) etc. etc

Is one set of issues compunding the other?

Regards

JU

John Usher
ICT Manager
Library and Heritage Services
Islington Council
Central Library
2 Fieldway Crescent
LONDON N5 1PF

Tel: 020 7527 6920
Mobile: 07825 098 223
Fax: 020 7527 6926
Alternative contact: Michelle Gannon - 020 7527 6907

www.islington.gov.uk


How to get to Central Library:  http://www.islington.gov.uk/Education/Libraries/Local/Central.asp


-----Original Message-----
From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Vicki Gore
Sent: 13 August 2012 12:47
To: [log in to unmask]
Subject: Re: people counters

Hi Sue,

Funny you should ask....  We have the people counters on all of our branches and I've spent an incredible amount of time looking at them and getting them 'sorted'.  None of them seem to have worked from the time of install bar one branch.  They are not perfect and we've found that when there is no break in the beam between people entering/leaving (depending on how it is counting) you get very inaccurate results.  The more traditional counters are also not perfect but far more preferable than what we've gotten from these counters.

I have found the software that begins the 'manager' that uploads the data does not always start properly and have now put in a delay at start-up which seems to have helped it begin properly.  This was purely from a technical standpoint as our counter PC provides various functions that all compete for resources at start-up/logon and slowing this process between applications seems to allow them all to start without interference from each other.  I don't know what your IT department allows but since I tend to run them all myself here I'm able to effect this change.

Kind regards,
Vicki
Vicki Gore, BSc Tech (Hons) - ICT System Support Manager - Southend-on-Sea Borough Council Creating a Better Southend ( 01702 534117 (Direct) 07825 754926 (Mobile) | * [log in to unmask] |8 http://www.southend.gov.uk/libraries
Adult & Community Services - Culture - Libraries l Southend-on-Sea Borough Council - Libraries | Southend Central Library, Victoria Avenue, Southend-on-Sea, SS2 6EX

From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Sue Valentine
Sent: 10 August 2012 12:19
To: [log in to unmask]
Subject: people counters

Dear all
We have a couple of sites where we have installed security gates with integral people counters as there is nowhere to affix a "traditional" people counter. We have problems in both sites, one site where the data intermittently is not transferring to the server, and another where the counter over records. I was just wondering if anyone else is using these and whether you have had any problems with them?
Sue

Sue Valentine
Principal Librarian: Resources
Libraries Culture and Learning
part of Health and Community Services
Hertfordshire County Council

Office: (01707) 281593        Comnet/Internal: 21593
Mobile: (07770) 452421
www.hertsdirect.org/libraries

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