Thank you to all that replied, very helpful. Following comments we are
now looking at offering a choose and book system and changing the way
that we administrate appointments. We will contact employees via their
preferred contact ( stated on the OH referral form) to book the appt
direct. We will trial stopping sending appt letters out to reduce
postage costs. We will only contact employee once and leave a message,
the onus is then on them. We will email manager to confirm receipt of
referral and again when appt booked. If employees want to change an
appointment we will ask them to discuss with the line manager first!! We
already called appointments prior to a satellite clinic but they still
DNA'd on the day. We shall see what happens going forward.....
Regards
Helen
-----Original Message-----
From: [log in to unmask] [mailto:[log in to unmask]] On
Behalf Of Philip Cox
Sent: 05 July 2012 11:50
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] DNA rates
Helen,
Our rate for last year was 6.6%. However, for this year to date it
currently stands at 3.5%.
The employees are called prior to booking their appointment to establish
their availability, then when booked, the appointment is verbally
confirmed with them and an appointment letter is then posted out.
Starting this year, on the last working day before the appointment the
employees are now either sent a text reminder, or if no mobile number is
available, they are called.
Regards,
Phil.
From: [log in to unmask] [mailto:[log in to unmask]] On
Behalf Of Dawn Veal
Sent: 05 July 2012 11:31
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] DNA rates
Helen,
I cannot totally be accurate but can say confidently that at present (
proposal for change has been put forward as it drives me nuts with such
limited time as it is ...) that we have approx 20%...
Looking at ways to send costs to managers at the minute any ideas
appreciated.
Thanks Dawn
From: [log in to unmask] [mailto:[log in to unmask]] On
Behalf Of Budden Donna (RD8) Milton Keynes Hospital
Sent: 05 July 2012 10:25
To: [log in to unmask]
Subject: Re: [OCC-HEALTH] DNA rates
Hi Helen,
Our rate is much higher 12.97% which equates to 5.5 lost days last
month.
Regards
Donna Budden
________________________________
From: [log in to unmask] [mailto:[log in to unmask]] On
Behalf Of Whitelam Helen
Sent: 27 June 2012 16:02
To: [log in to unmask]
Subject: [OCC-HEALTH] DNA rates
Good afternoon
Our DNA / late cancellation rate averages 8%. I would be interested in
what other services DNA / late cancellation rates are as a comparison
Many Thanks
Helen
With all of us in mind
This email and any attachments are confidential. If you think you have
received it in error, please let the sender know immediately and then
permanently delete it. If you are not the intended recipient any
reading, printing, storage, disclosure or copying of this email is
prohibited and may be unlawful.
Please be aware that the views expressed in this email may not be the
views of South West Yorkshire Partnership NHS Foundation Trust and that
this email (and any attachments) may contain information that could be
requested under the Freedom of Information Act.
For more information about our Trust, please visit
http://www.southwestyorkshire.nhs.uk/
<http://www.southwestyorkshire.nhs.uk/>
Please consider the environment, do you really need to print this email?
The information contained in this message or any of its attachments may
be privileged and confidential and should not be disclosed to any other
party without valid consent. The views expressed may not be official
policy but the personal views of the originator.
If you are not the intended recipient of this e-mail, please advise the
sender and delete it all and any attachments from your system. Any
disclosure, reproduction, distribution, other dissemination or use of
this communication is strictly prohibited.
The Anti-Virus software used by both Milton Keynes Hospital NHS
Foundation Trust and Milton Keynes Primary Care Trust is regularly
updated in an effort to minimise the possibility of viruses infecting
our systems. However, you should be aware that there is no absolute
guarantee that any files attached to this e-mail are virus free.
Recipients should be aware that all E-mails received and sent by both
Trusts are subject to the Freedom of Information Act 2000 and therefore
may be disclosed to a third party.!
******************************** Please remove this footer before
replying.
OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS:
http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH*********
*********************** Please remove this footer before replying.
OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS:
http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
NOTICE: This e-mail message and any attachments are confidential and
intended solely for use of the intended recipient. If you are not the
intended recipient, you should not review, retransmit, convert to hard
copy, copy, use or disseminate this e-mail or any attachments to it. If
you have received this e-mail in error, please immediately notify us by
return e-mail and delete this message and any attachments from your
computer system. Please note that if this e-mail message contains a
forwarded message or is a reply to a prior message, some or all of the
contents of this message or any attachments may not have been produced
by the sender. This notice is automatically appended to each e-mail
message leaving the sender's e-mail domain. Thank you.
PERRIGO is the trading name of:
WRAFTON LABORATORIES LIMITED registered in England and Wales
Registration number: 02638733. Registered Office: Wrafton, Braunton,
Devon, EX33 2DL
PERRIGO PHARMA LIMITED (formerly Brunel Pharma Limited)registered in
England and Wales
Registration number: 1622357. Registered Office: Wrafton,
Braunton, Devon, EX33 2DL
GALPHARM INTERNATIONAL LIMITED registered in England and Wales
Registration number: 1547168. Registered Office: Wrafton, Braunton,
Devon, EX33 2DL
********************************
Please remove this footer before replying.
OCC-HEALTH ARCHIVES:
http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS:
http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
Philip Cox
Account Manager/ OH Physicians
02476 555 814
Premiere People
27 Hertford Street
Coventry
Warwickshire
CV1 1LF
________________________________
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. Any review, retransmission, dissemination or other use of, or
taking of any action in reliance upon, this information by persons or
entities other than the intended recipient is prohibited. If you
received this in error, please contact the sender and delete the
material from any computer.
Premiere People . Chevron House 346 Long Lane, Hillingdon, Middlesex,
UB10 9PF.
Premiere People. is a company registered in England and Wales with
company registration number: 4963501.
******************************** Please remove this footer before
replying.
OCC-HEALTH ARCHIVES: http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS:
http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
********************************
Please remove this footer before replying.
OCC-HEALTH ARCHIVES:
http://www.jiscmail.ac.uk/lists/occ-health.html
CONFERENCES AND STUDY DAYS:
http://www.jiscmail.ac.uk/cgi-bin/filearea.cgi?LMGT1=OCC-HEALTH
|
