Chris
It couldn't have come at a worse time for us - in the middle of a staff training exercise on Aspire - but thanks for the quick and full response and outline of the cure for the future.
Cheers,
Michael.
Michael Dunne | Assistant Librarian | The Library | Lancaster University
Lancaster | LA1 4YH | UK | +44(0)1524 592 701
-----Original Message-----
From: Talis Aspire Users [mailto:[log in to unmask]] On Behalf Of Chris Clarke
Sent: 04 July 2012 16:13
To: [log in to unmask]
Subject: Re: Aspire service disruption, 4th July 2012
Hello everyone,
A follow up on today's issues:
http://support.talisaspire.com/entries/21679046-aspire-database-issue-4th-july-2012
Thanks,
Chris
On Wed, Jul 4, 2012 at 3:01 PM, Chris Clarke <[log in to unmask]> wrote:
> Typically, as soon as I hit send on that email, our database has come
> back up again and normal service has resumed!
>
> Sorry about that fokes, please let us know if you are still
> experiencing any issues, I'll post a post-mortem on our support site
> later once the dust has settled.
>
> Chris
>
>
> On Wed, Jul 4, 2012 at 2:55 PM, Chris Clarke <[log in to unmask]> wrote:
>> Hi all,
>>
>> We're currently experiencing an issue with one of our database
>> servers, which is causing the error message 'Error getting data from
>> store (503)'.
>>
>> Many requests are being served from cache and will be unaffected, but
>> others (including write requests such as list editing or bookmarking)
>> will fail until the problem is resolved.
>>
>> We are actively working on a resolution and I will update you when
>> operations are back to normal.
>>
>> Apologies for any inconvenience,
>>
>> Chris
>>
>> --
>> CTO
>> Talis Education
>>
>> http://www.talisaspire.com
>> http://twitter.com/talisaspire
>>
>> Talis Education Limited
>> The Exchange
>> 19 Newhall Street
>> Birmingham
>> United Kingdom
>> B3 3JP
>>
>> Mobile Number: +44 (0) 7595 022154
>> Email: [log in to unmask]
>
>
>
> --
> CTO
> Talis Education
>
> http://www.talisaspire.com
> http://twitter.com/talisaspire
>
> Talis Education Limited
> The Exchange
> 19 Newhall Street
> Birmingham
> United Kingdom
> B3 3JP
>
> Mobile Number: +44 (0) 7595 022154
> Email: [log in to unmask]
--
CTO
Talis Education
http://www.talisaspire.com
http://twitter.com/talisaspire
Talis Education Limited
The Exchange
19 Newhall Street
Birmingham
United Kingdom
B3 3JP
Mobile Number: +44 (0) 7595 022154
Email: [log in to unmask]
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