Dear all
We are investigating the possibility of sending out emails advising borrowers that an item they currently have on loan has been requested and that it is unlikely that they will be unable to renew it.
We have previously sent out such emails, but found it difficult to get the timings right resulting in us sending out too many emails which weren't read or reducing it so that they were only sent out once a week and were unreliable.
Has anyone come up with a fool proof system that they would be willing to share?
In particular if anyone has any experience of developing a requested item email alert through Horizon that would be really useful.
I'm happy to summarise responses for the list if this would be of interest to other libraries.
Many thanks
Ruth
Ruth Phillips
Partnership Library Manager
Archway Healthcare Library
Tel 020 7288 3580
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