We have been running Live Chat as an instant messenger service at Edge Hill University for the past twelve months and are now conducting a review and are interested in comparing the results to other institutions' experiences.

We would like to discover:-
 who is using live chat/instant messenger?
which software you are using?
 Any costs involved?
The hours of operation?
Who staffs the live chat and what staff grade they are? 
and 
the types of enquiries dealt with?

Thanks

Rita McWilliam
Help Desk Advisor
University Library at Woodlands
Woodlands Centre
Southport Road
Chorley
Lancashire
PR7 1QR
tel 01257 517136
email [log in to unmask]





Based on an award-winning 160-acre Campus near Liverpool,
Edge Hill University has over 125 years of history as an innovative,
successful and distinctive higher education provider.
*Shortlisted for Times Higher Education University of the Year in 2007,2010 and 2011
*Top four in England for Graduate Employment (HESA 2010 and 2011)
*Top three in England for students' Personal Development and Assessment & Feedback (NSS 2011, from 93 English public full universities)
*Highest ranked university in 'The Sunday Times Best Places to Work in the Public Sector 2010'
*Grade 1 'Outstanding' judgements made in all 33 inspection cells, (Ofsted 2011)

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