We have been running Live Chat as an instant messenger service at Edge Hill University for the past twelve months and are now conducting a review and are interested in comparing the results to other institutions' experiences.
We would like to discover:-
who is using live chat/instant messenger?
which software you are using?
Any costs involved?
The hours of operation?
Who staffs the live chat and what staff grade they are?
and
the types of enquiries dealt with?
Thanks
Rita McWilliam
Edge Hill University
Help Desk Advisor
University Library at Woodlands
Woodlands Centre
Southport Road
Chorley
Lancashire
PR7 1QR
tel 01257 517136
email [log in to unmask]
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