Dear Martha,
I am sorry to hear that you are experiencing problems with your online
access and in getting through to DeGruyter. We are doing all we can to
rectify the teething issues with the new upgraded platform, but
unfortunately some libraries may still be experiencing problems.
We have a comprehensive ongoing programme of releases and fixes,
including a major release provisionally scheduled for next week which
should resolve many of the outstanding bugs, and more detailed
information on this new release, the issues which have been dealt with
so far and answers to many other platform related issues can be found on
this webpage: http://www.degruyter.com/page/286
Please do not hesitate to contact the DeGruyter Technical Services Team
with any platform related questions, and we will answer you as soon as
we can.
Their email address is: [log in to unmask]
If there are specific instances of you not having received a
satisfactory answer, or if you have had no answer at all to a query,
please contact me directly with the details and I will investigate.
Best regards,
Nils Andenaes
Senior Sales Manager Europe, Middle East and Africa
DE GRUYTER
Mobile: +47 45 11 51 09
Office: +47 21 99 72 66
[log in to unmask]
www.degruyter.com
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Martha
Moulson
Sent: 04 May 2012 15:48
To: [log in to unmask]
Subject: [lis-e-resources] Contacting De Gruyter
Hi
We have been having ongoing problems with our online access since De
Gruyter moved to their new platform. They have not been replying to our
email enquiries recently, has anyone else had problems contacting them?
Many thanks,
Martha
Martha Moulson
Serials Assistant
J.B. Morrell Library
University of York
Heslington, YO10 5DD
Tel: (+44) (0)1904 323871
E-mail: [log in to unmask]
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