Hi,
We are reviewing our library helpdesk service at Staffordshire University and want to increase the opportunities for students to contact their subject librarians. Currently we operate a staffed helpdesk between core hours with a back up service from librarians in their offices.
I'd be interested in any different approaches to operating a library service point e.g. the use of live chat services or services like chatbot. If you have ceased to operate a physical help desk I'd also be interested in your experiences of this approach e.g. how you might handle referrals
I'd be grateful for any input,
regards
Debbie
Academic Skills Tutor Librarian,
Thompson Library,
PO Box 664,
Staffordshire University,
College Road,
Stoke On Trent,
ST4 2XS
Telephone: 01782 294809
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