> . . . it would be very interesting to know the reasons behind
> stopping the service.
Yes, it is interesting.
And it has been written about. Two things that occur to me :
Marie L. Radford & M. Kathleen Kern, "A multiple-case study
investigation of the discontinuation of nine chat reference services",
_Library & Information Science Research_ 28.4 (Winter 2006), p.
521–547
Alison M. Bobal, Cynthia M. Schmidt, & Roxanne Cox, "One
library's experience with live, virtual reference", _Journal of the
Medical Library Association_ 93.1 (January 2005), p.123–125
( see <http://www.ncbi.nlm.nih.gov/pmc/articles/PMC545133/> )
- Laval Hunsucker
Breukelen, Nederland
----- Original Message -----
> From: Keith Brisland <[log in to unmask]>
> To: [log in to unmask]
> Cc:
> Sent: Friday, March 23, 2012 3:15 PM
> Subject: Instant messaging and Enquiry Services
>
> Dear All
>
> We currently provide an enquiries service using Meebo but so far it has not been
> heavily used. We were wondering what other libraries who offer an instant
> messaging do in terms of marketing or promotion of the service?
>
> If you used to run such a service and discontinued it, it would be very
> interesting to know the reasons behind stopping the service.
>
> We would be grateful for any response on either of the above questions. Please
> could you reply direct to me.
>
> many thanks
>
> Keith Brisland
>
> [log in to unmask]
>
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