Hi,
We've had a very similar experience as Imperial - and have been giving the
same advice to students, which is the simplest we could come up with.
We asked Elsevier about this first in January this year, and they then
reported that it was an Adobe issue. They also suggested using *FoxIt
Reader *software, although our IT support didn't see why this should be
necessary, see as Adobe Reader is a generally well developed product and we
haven't had any other reports of it having any issues elsewhere. In the
end we decided the advice on how to save was easier than telling people to
get hold of alternative software.
Best wishes
Elizabeth
Elizabeth Gillespie
Collections Librarian
Liverpool Hope University
The Sheppard-Worlock Library
PO Box 95
Liverpool
L16 9LB
0151 291 2022
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On 13 March 2012 14:57, Shaw, Emma L <[log in to unmask]> wrote:
> Hi,
>
> We have been experiencing this problem for some time now at Imperial, and
> our acquisitions team have reported it to ScienceDirect on several
> occasions, but we are yet to see it resolved. ScienceDirect claim it's a
> problem with Adobe X, however we don't seem to be having this problem with
> any of the other publisher e-journal sites/platforms, when using Adobe X.
> Personally I think it's to do with compatibility with their website, I
> notice if you hover at the bottom of the screen the print/save options
> don't appear like they should.
>
> My impression is they are not going to try and sort this anytime soon,
> however if enough people report the problem maybe something will be done. I
> really do hope so because we keep getting more and more users coming to the
> desk about this problem, and we have enough signage as it is.
>
> Our solution to users in the meantime is for Internet Explorer, to right
> click on the PDF link and select 'Save Target As' in Firefox, go to 'File'
> in the browser menu, and select 'Save page as'.
>
> Kind regards,
>
> Emma
>
> Emma Shaw
> Liaison Librarian (Medicine)
> Medical Library, LG Floor (Left of lift bank B)
> Chelsea & Westminster Hospital
> 369 Fulham Road
> London
> SW10 9NH
> Tel: 020 3315 8109
> E-mail: [log in to unmask]
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Sarah Lowe
> Sent: 13 March 2012 14:28
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] ScienceDirect PDF problem
>
> There is certainly a known issue with Adobe X and saving PDFs because in
> Adobe X the save icon is greyed out. ScienceDirect had more info here:
>
> http://www.info.sciverse.com/support
>
> Sarah Lowe | E-Resources and Subscriptions Librarian | University of
> Brighton, UK | T: +44 (0)1273 642796 | E: [log in to unmask]
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Ben Elwell
> Sent: 13 March 2012 14:14
> To: [log in to unmask]
> Subject: [lis-e-resources] ScienceDirect PDF problem
>
> Hello,
>
> We have recently been getting reports from staff and students being unable
> to open any PDF documents from ScienceDirect.
>
> We are still trying to collect more details about this, but in general it
> appears to be happening on Windows computers in Internet Explorer using the
> Adobe plugin. In general, right clicking the PDF link and using the save as
> option works, but there are some rumours that even this fails in some cases.
>
> It looks as though some other Universities have already started alerting
> their students to this (e.g. University of Buffalo:
> http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an official
> problem? We have heard nothing from Elsevier on this issue ourselves.
>
> Is anyone else experiencing this issue too?
>
> Thanks
> Ben Elwell
> University of Wolverhampton
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups
> also available on Facebook and LinkedIn
>
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> lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups
> also available on Facebook and LinkedIn
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> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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