Thanks for the information Sarah and Jennifer
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Sarah Lowe
Sent: 13 March 2012 14:28
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect PDF problem
There is certainly a known issue with Adobe X and saving PDFs because in Adobe X the save icon is greyed out. ScienceDirect had more info here:
http://www.info.sciverse.com/support
Sarah Lowe | E-Resources and Subscriptions Librarian | University of Brighton, UK | T: +44 (0)1273 642796 | E: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Ben Elwell
Sent: 13 March 2012 14:14
To: [log in to unmask]
Subject: [lis-e-resources] ScienceDirect PDF problem
Hello,
We have recently been getting reports from staff and students being unable to open any PDF documents from ScienceDirect.
We are still trying to collect more details about this, but in general it appears to be happening on Windows computers in Internet Explorer using the Adobe plugin. In general, right clicking the PDF link and using the save as option works, but there are some rumours that even this fails in some cases.
It looks as though some other Universities have already started alerting their students to this (e.g. University of Buffalo: http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an official problem? We have heard nothing from Elsevier on this issue ourselves.
Is anyone else experiencing this issue too?
Thanks
Ben Elwell
University of Wolverhampton
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
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This email has been scanned by MessageLabs' Email Security
System on behalf of the University of Brighton.
For more information see http://www.brighton.ac.uk/is/spam/
___________________________________________________________
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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