From: Allison Carroll (LIB)
Sent: Tuesday, March 13, 2012 4:16 PM
To: [log in to unmask]; [log in to unmask]
Cc: Allison Carroll (LIB)
Subject: FW: [lis-e-resources] ScienceDirect PDF problem
Good afternoon, Ben.
Yes, we have been experiencing problems downloading PDFs from Science Direct since last September, when we first reported the issue to them. It still hasn’t been resolved.
However, we have also had issues downloading PDFs from other providers e.g. Wiley
We have been advising students to do as you have suggested – right-click and save to their documents. And have suggested the following workaround:
When you click on the PDF symbol, you get the following message “To help protect your security, IE blocked this site...”
Users should “Click here for options..” then choose “Download file”
This usually results in a blank screen. Leave this blank screen open and then go back and click on the PDF symbol again( from the original webpage), and the PDF will download. Subsequent PDF downloads should also be enabled after that.
Kindest regards,
Alli
Allison Carroll
Acquisitions Team Leader
Main Library
University of East Anglia
Norwich NR4 7TJ
Tel: 01603 592411
Email: [log in to unmask]<mailto:[log in to unmask]>
Information Services
Go green, keep it on screen. Think before you print - save energy and paper.
From: Ben Elwell <[log in to unmask]<mailto:[log in to unmask]>>
Date: 13 March 2012 14:14:11 GMT
To: "[log in to unmask]<mailto:[log in to unmask]>" <[log in to unmask]<mailto:[log in to unmask]>>
Subject: [lis-e-resources] ScienceDirect PDF problem
Reply-To: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]<mailto:[log in to unmask]>>
Hello,
We have recently been getting reports from staff and students being unable to open any PDF documents from ScienceDirect.
We are still trying to collect more details about this, but in general it appears to be happening on Windows computers in Internet Explorer using the Adobe plugin. In general, right clicking the PDF link and using the save as option works, but there are some rumours that even this fails in some cases.
It looks as though some other Universities have already started alerting their students to this (e.g. University of Buffalo: http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an official problem? We have heard nothing from Elsevier on this issue ourselves.
Is anyone else experiencing this issue too?
Thanks
Ben Elwell
University of Wolverhampton
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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