The response posted on the University of Buffalo site is the one I received recently from Elsevier's help desk. I have not yet seen any alerts posted on ScienceDirect or elsewhere.
--Jennifer
Jennifer L. van Sickle M.L.S.
Serials Librarian & Sciences Coordinator
Trinity College Library
300 Summit St.
Hartford, CT USA 06106
860-297-2250 phone
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Ben Elwell
Sent: Tuesday, March 13, 2012 10:14 AM
To: [log in to unmask]
Subject: [lis-e-resources] ScienceDirect PDF problem
Hello,
We have recently been getting reports from staff and students being unable to open any PDF documents from ScienceDirect.
We are still trying to collect more details about this, but in general it appears to be happening on Windows computers in Internet Explorer using the Adobe plugin. In general, right clicking the PDF link and using the save as option works, but there are some rumours that even this fails in some cases.
It looks as though some other Universities have already started alerting their students to this (e.g. University of Buffalo: http://libweb.lib.buffalo.edu/blog/alerts/ ) so is this now an official problem? We have heard nothing from Elsevier on this issue ourselves.
Is anyone else experiencing this issue too?
Thanks
Ben Elwell
University of Wolverhampton
lis-e-resources is a UKSG list - http://www.uksg.org/serials UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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