My library does have an official Twitter account, as well as Facebook, G+,
Pinterest and blogs but the cataloguers aren't really actively involved in
anything but the Tower Project blog (that Claire mentioned).
While I've been on maternity leave and on Twitter quite frequently in the
day, I do catch a few cataloguing-related queries (does the library have a
particular book or can something be corrected on the catalogue) and am able
to pass them on to the right person more quickly than the "official"
library Twitter account, so that's been a good way of providing a good
responsive service.
I've definitely heard quite a few people say that Twitter/Facebook are not
accessible from their workplace though, so that does limit professional use
of social media for some.
Celine
On Mar 28 2012, Taylor, Wendy wrote:
>Thanks for all your comments about your personal use of Twitter. I'd
>like to move things on to how organizations are using social media to
>interact with their users. Those of you who have experience of managing
>work accounts, how do you balance the time spent on this with other
>work? Do people even have access to twitter etc at work (I don't!)
>
>So what are you experience of Twitter during the work day? Feel free to
>keep talking about current topics if you've still got something to add!
>
>Wendy
>
>
>
--
Céline Carty
English Cataloguing
Cambridge University Library
Cambridge CB3 9DR
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