Hi folks,
Sorry for the delay getting back to you. Monday and yesterday were spent
fire-fighting and it was hard to keep up with mailing lists.
David, the problem with Britannica will indeed have been caused by the
invalid metadata. It should be resolved now, because they should have
updated their metadata by now. Please let me know if it isn't.
When I said that the problem was resolved, I meant that the issue on the
federation servers was resolved. Unfortunately a number of SPs
downloaded the invalid metadata file, so access problems continued with
those. Most SPs update fairly quickly so the problems go away again, but
some SPs are not updating frequently enough or their metadata update
process is failing, so the problems continue. Please raise calls with
any service providers that give you problems and apply pressure that
way; you after all are the license payers. We do what we can, but it
isn't always enough on its own.
We've been working with Proquest and Science Direct, and we believe
Proquest is now OK. We think there may still be some problems with
Science Direct; would anyone still having trouble with that (or
Proquest) please let me know.
We are aware of ongoing problems with Engineering Village. We have tried
to make contact with them but it proved difficult. However we think we
have now found someone who can help us, and we have reported the problem
to them.
Cheers,
Sara
On 13/03/2012 10:12, Sue Stevens wrote:
> Trevor,
>
> Thanks for that, good point.
>
> Yes, worked for ScienceDirect and Scopus on IE. But not Chadwyck or
> Engineering Village.
>
> And not for any of them on Firefox.
>
> Yes, our IP auth all working ok. Back to EZProxy for the off campus
> access then...
>
> Best,
> Sue
>
>
>
> From: Trevor Hough <[log in to unmask]>
> To: [log in to unmask]
> Date: 13/03/2012 10:04
> Subject: Re: UK federation metadata issue - now resolved
> Sent by: Discussion list for Shibboleth developments
> <[log in to unmask]>
> ------------------------------------------------------------------------
>
>
>
> Sue,
>
> We still had the same problem with Science Direct this morning and found
> that with Internet Explorer clearing cookies and the browsing history
> solved the problem. I tried the same thing with Firefox and it hasn’t
> worked, but my colleague tried and it did.
>
> We use IP authentication for ProQuest and Scopus, but Engineering
> Village is OK
>
> Best wishes,
>
> Trevor
>
> ----------------
> Trevor Hough
> Resource Acquisitions Team
> Brotherton Library
> University of Leeds
> Leeds LS2 9JT
> tel. +44 (0)113 343 6313
> email: [log in to unmask]
>
>
>
> *From:* Discussion list for Shibboleth developments
> [mailto:[log in to unmask]] *On Behalf Of *Sue Stevens*
> Sent:* 13 March 2012 09:23*
> To:* [log in to unmask]*
> Subject:* Re: UK federation metadata issue - now resolved
>
> Sara,
>
> Thanks for putting this out on the list.
>
> It might be resolved for you, afraid it isn't for us.
>
> So far we still have no UK Fed access to:
>
> House of Commons Parliamentary Papers & Literature Online (both Proquest
> Chadwyck Healey)
> Ei Compendex Engineering Village, ScienceDirect & Scopus (all Elsevier).
>
> Sorry David, can't comment on Britannica afraid we don't have that one.
>
> Sue
>
> Sue Stevens
> Information Services
> Cardiff University
> 39-41 Park Place
> Cardiff
> CF10 3BB
> United Kingdom
>
> Tel: +44(0)29 2087 4706
> Fax: +44(0)29 2087 4285
> Email: [log in to unmask]
>
>
>
>
> From: David Perry <[log in to unmask]>
> To: [log in to unmask]
> Date: 12/03/2012 22:56
> Subject: Re: UK federation metadata issue - now resolved
> Sent by: Discussion list for Shibboleth developments
> <[log in to unmask]>
>
> ------------------------------------------------------------------------
>
>
>
>
> Hello Sara
>
> Is this why we had problems logging in to Britannica? With an unknown
> identity provider error?
>
> Useful to know why from the horses mouth if so, thanks.
>
> Dave
>
> David Perry, E-content Developer
> Hull College
> Room QG-127
> Queen's Gardens, Hull
> HU1 3DG
> >>> Sara Hopkins 03/12/12 5:17 PM >>>
> Dear All,
>
> I must apologise for the problems experienced by UK federation members
> today relating to the published federation metadata file. We identified
> an issue where some of the federation metadata servers were serving an
> expired version of the metadata file. This issue has now been resolved,
> but some entities, SPs in particular, may still have cached copies of
> the invalid metadata.
>
> We recommend that SPs refresh their metadata straight away, if they
> haven't done so since 4pm today (Monday March 12th 2012).
>
> Regards,
>
> Sara Hopkins
> UK federation support team
> --
> Sara Hopkins
> Support Team
> UK Access Management Federation for Education and Research
> web: _http://www.ukfederation.org.uk/_
>
> The University of Edinburgh is a charitable body, registered in
> Scotland, with registration number SC005336.
>
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--
Sara Hopkins
Support Team
UK Access Management Federation for Education and Research
web: http://www.ukfederation.org.uk/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
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