ASLIB Training Services
March Training courses on Enquiry Handling by Phone & E-mail, Copyright Masterclass, Indexing: Principles and Practice, Copyright Policies, Dealing with Infringements, and Risk Management and Abstracting and Summarizing Quickly and Accurately.
*** Apologies For Cross-Posting ***
ASLIB provides training and development for busy information professionals in key aspects of information work. We offer public courses and workshops, as well as on-site and distance programmes.
2 March 2012
Enquiry Handling by Phone & E-mail
Responding to enquiries by phone or email, we are deprived of almost all the clues we take for granted when dealing with people face-to-face. With no eye contact, facial expression or body language - and frequently no tone of voice either - it's vital to manage communications with the enquirer effectively. The risk of misunderstanding or offence is high; customers tend to be more impatient, and it's very easy for them to take their query elsewhere.
Course highlights;
*Why remote enquiry handling is different
*Setting up your service
*Running your service
*Handling tricky enquiries by phone
*Delivering the answer
*Reporting back to the enquirer by phone
*Handling tricky enquiries by email
*Signing off enquiries: gathering performance data, adding to your information resources, developing new services.
For further information please visit http://aslib.com/training/courses/course.htm?eventid=70
2 March 2012
Copyright Masterclass
Building upon the Copyright Essentials course, this Masterclass will provide more in-depth training about the copyright legislation, relevant case law, other related rights and more detailed discussion about some key topical issues to help participants develop the necessary skills in order for them become more expert in copyright and ultimately to provide the necessary copyright advice and support across their organisation.
Course highlights:
*Copyright, the web and digital content
*Databases: what are they and how they are protected?
*Other IP rights
*Electronic Licences
*Relevant case law
*An update about the current copyright legislation and proposed changes following the Hargreaves Review of IP
*Orphan Works and Risk Management
*Copyright, Digitization and Open Educational Resources
*Creative Commons Licences and Open Source Licences
Please note: The emphasis will be on UK Copyright Law.
For further information please visit http://aslib.com/training/courses/course.htm?eventid=74
7 March 2012
Indexing: Principles and Practice
Indexing is one of the best known of 'traditional' library/information activities. Its importance has not diminished in the digital age. On the contrary, indexing is of even more importance in digital environments, so that information can be efficiently found from sources such as the Internet, or intranets. Indexing is an important part of the broader process of metadata creation.
Many library/information workers are expected to index material, but not everyone is given sufficient training. This course covers general principles of indexing, and the indexing process, and also specific points of practice, in the indexing of all kinds of material, emphasising the value of controlled indexing languages.
The relations between indexing and other ways of analysing and denoting content (abstracting, summarising, classifying, categorising etc.) are emphasised. The course also deals with understanding, and creating, indexing policies, which govern the way in which indexing is carried out.
Course highlights:
*What is indexing?
*Principles of indexing, and the indexing process
*Indexing as part of metadata creation
*Controlled vocabularies for indexing
*Indexing compared with other subject analysis methods
*Indexing policies
*Practicalities of indexing
For further information please visit http://aslib.com/training/courses/course.htm?eventid=9
9th March 2012
Copyright Policies, Dealing with Infringements, and Risk Management
Copyright and licensing are important strategic issues for information professionals, the effective management of which can reduce the risks of copyright infringements and create more efficient working practices.
The afternoon will build upon the areas covered in the morning by facilitating the development of an institutional copyright policy covering both the internal management of rights as well as copyright and licensing compliance for the use of third party materials held by the institution. The session will be concluded with an examination of how copyright policies can be successfully implemented and enforced.
Using a lively presentation style, course leader Naomi Korn will encourage active participation in a relaxed and friendly learning environment. Naomi is an IP Consultant with expertise in copyright, licensing, rights management and rights exploitation.
Course highlights:
*Dealing with infringements of copyright, managing risk and developing suitable policies and procedures
*Planning requirements and restrictions
*Institutional copyright policy: internal management of rights as well as copyright and licensing compliance
*How copyright policies can be successfully implemented and enforced
For further information please visit http://aslib.com/training/courses/course.htm?eventid=11
16 March 2012
Abstracting and Summarizing Quickly and Accurately
Information overload affects everyone, and there is an urgent need for people who can extract the key facts and opinions from documents rapidly and reproduce them accurately.
Abstracting and summarizing techniques are essential for current awareness services, enquiry answering and desk research, preparing briefings and writing reports.
This course reassures participants that summarizing - and the rapid reading that goes with it - are learnable skills, and shows how we can use our existing reading and writing skills more efficiently to improve our abstracting technique.
Directed by Tim Buckley Owen, who has more than 30 years' experience in abstracting, report writing and journalism, the course includes practical exercises based on a range of different document types.
Course highlights:
*What do we want our abstracts to achieve?
*What to include in an abstract
*Signposting - gathering material for the abstract
*Writing an abstract with only limited resource material
*Rapid reading techniques
*Writing abstracts that are accurate, comprehensive, stylish and fast.
For further information please visit http://aslib.com/training/courses/course.htm?eventid=10
Download a copy of the ASLIB Training Directory - http://aslib.com/training/calendar.htm
To book a place or for further information about any aspect of the ASLIB training please contact:
Diane Heath Publications and Training Manager
E-mail: [log in to unmask]
Tel: +44 (0) 1274 785090
Web: www.aslib.com/training
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