Good morning all,
We're currently reviewing our Inter-Library Loan service to our customers. We're particularly reviewing the way requests that we send to the British Library or to BL back up supply libraries are charged for. We would be interested in obtaining feedback from other Libraries serving NHS and/ or health and social care staff regarding inter-library loan charges.
Specifically,
Do you charge for inter-library loan requests ? y/n
If you do, how much do charge for a) a journal article (print or SED) and b) a loan item
Are your charges paid for by the individual or by their department/ hospital/ Trust?
Do they pay per item or can they create an account that is debited for each request?
Any and all feedback on this prickly problem would be most welcome....
Regards, Rosina
Rosina Doherty-Allan
Trust Librarian
Western Health & Social Care Trust
Altnagelvin Library
Altnagelvin Hospital
Londonderry BT47 6SB
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