Hi James,
I just got the same error, then clicked through the suggested link to try again and got another error message at ScienceDirect:
"Sorry, your request can't be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-008]"
I wonder if this error is related to the personalisation problem during 22-23 September last year?
Regards,
Dom Benson
--
[log in to unmask] Tel: +44(0)1895 266143; fax: +44(0)1895 269741
Electronic Resources Librarian, Brunel University Library, Uxbridge, Middlesex, UB8 3PH, UK
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Fisher, James
Sent: 13 January 2012 11:13
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect access problems?
Hi Everyone,
At Warwick we are having problems but they sound a bit different to what
everyone else is reporting.
We can log in to ScienceDirect fine if we use the WAYFless URL that we
provide on our website. However, if we go to www.sciencedirect.com and
click on Login, then select Warwick from the WAYF list and enter our
Warwick details we get the following error message:
"You have entered an invalid username/password combination. Please
re-enter your username and password and click the Login button."
This error is displayed on the ScienceDirect site, so we are
successfully authenticated at the Warwick Web Sign-on but something goes
wrong when we're passed back to ScienceDirect. If you're interested I
sent the following video to Elsevier showing the problem:
http://screencast.com/t/l1uOZt1yZ
It's very strange that this error displays when clicking through
Elsevier's WAYF, but not when we use our WAYFless URL.
I'm waiting to hear from Elsevier about this.
James.
James Fisher
Digital Access Manager
Main Library
University of Warwick
Tel: 02476 523852
Email: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Sandy
Forster
Sent: 13 January 2012 10:57
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect access problems?
Hi Steve,
You get a 'username/password not recognised' standard message.
Best wishes,
Sandy
Mrs. S. Forster
Information Resource Manager
Coventry University
Lanchester Library
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information
Community [mailto:[log in to unmask]] On Behalf Of Steve
Glover
Sent: 13 January 2012 10:37
To: [log in to unmask]
Subject: Re: [lis-e-resources] ScienceDirect access problems?
Hi Louise,
> Same at Kingston. We've been told this is a UK-wide problem at their
end; this has been the case since Tuesday night.
Seems to be okay from here in Edinburgh (successful login from main page
and a journal article): but then it may be that they're recognising our
IP addresses.
Could someone who's failing to get logged in please email me the error
message they're getting?
Many thanks
Steve Glover, UK federation support team
> Louise Cole
> Senior Information Advisor (Collections)
> Nightingale Centre, Kingston Hill Campus
> Kingston University
> Kingston upon Thames
> Surrey
> KT2 7LB
>
> Email [log in to unmask]
> Telephone 020 8417 5383 or 020 8417 7074
> Fax 020 8417 5312
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the
Information Community [mailto:[log in to unmask]] On Behalf
Of Lisa Jeffery
> Sent: 13 January 2012 08:18
> To: [log in to unmask]
> Subject: [lis-e-resources] ScienceDirect access problems?
>
>
> Is anybody having problems with accessing Science Direct using
> Shibboleth at the moment?
>
> We are trying to ascertain if it is a problem at our end or with
> Science Direct, but all of our other Shibboleth-authenticated
resources
> are working fine which obviously suggests a particular issue with SD.
>
> Thanks for any feedback or suggestions.
>
> Lisa
>
>
> Lisa Jeffery
> Assistant Librarian(Enquiries)
> University Library
> Cambridge Road
> Portsmouth
> PO1 2ST
> Tel: 023 9284 3248
>
> If you are a student, please be aware that you should be using your
> University e-mail account to communicate with University staff
whenever
> possible.
>
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
> This email has been scanned for all viruses by the MessageLabs Email
> Security System.
>
> This email has been scanned for all viruses by the MessageLabs Email
> Security System.
>
> lis-e-resources is a UKSG list - http://www.uksg.org/serials
> UKSG groups also available on Facebook and LinkedIn
>
>
--
Steve Glover: SDSS, EDINA, Causewayside House, 160 Causewayside EH9 1PR
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The University of Edinburgh is a charitable body, registered in
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lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
lis-e-resources is a UKSG list - http://www.uksg.org/serials
UKSG groups also available on Facebook and LinkedIn
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