> -----Original Message-----
> From: Testbed Support for GridPP member institutes [mailto:TB-
> [log in to unmask]] On Behalf Of Andrew Sansum
>
> Any substantial increase in failure rate beyond the 3 year supplier
> warranty almost inevitably signals the likely demise of the generation
> from production service and consequently by definition a bath tub shaped
> curve. With younger generations we'd seek resolution, firmware updates or
> a batch replacement of the media. Ho hum - it goes with the territory
> unfortunately and we carry spare capacity to cope with these
> eventualities.
>
It strikes me that that must be quite expensive. We’ve been getting a
lot of kit recently from Dell, and they seem to offer the (quite cheap)
option of a five year warranty on things, which we've been taking.
If there are problems caused by kit being out of warranty but still in
use, have you thought about just specifying longer warranties? As we've
already covered, the drives should carry five year manufacturer cover,
so it's not that much of a risk for the intermediate supplier to do the
same - essentially they'd just be passing that on.
Ewan
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