> Maybe people should just change the assignment to Jeremy :)
I'm fine with that (though a list with me plus others on it may be better), but I need to check that people other than 'supporters' have the ability to make the assignment. I'll test what gets sent when a ticket is changed back to assigned and then actually reassigned.
Jeremy
On 2 Dec 2011, at 22:13, Stephen Burke wrote:
> Testbed Support for GridPP member institutes
>> [mailto:[log in to unmask]] On Behalf Of Daniela Bauer said:
>> You could ask GGUS for an 'incorrect assigned ticket' feature.
>
> That's effectively what assigning to the TPM is. In this case the problem is internal to the UK, the question is presumably just how to get the UK helpdesk people to react. John's suggestion of putting the state back to assigned may work, but I'm not sure if GGUS sends the same mail as it does on first assignment. Maybe people should just change the assignment to Jeremy :)
>
> Stephen
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