Hi Adam
My understanding is that Demming had long ago discovered that shaming actually impeded any efforts at quality improvement for two reasons
1) most problems in quality were in fact related to systematic problems in process
2) the introduction of shame/fear actually encouraged people to hide defects or created conflict as blame was assigned.
Have these ideas been stood on their head?
Ken
Sent from my iPad
On Dec 15, 2011, at 6:07 AM, Adam Oliver <[log in to unmask]> wrote:
> There is a lot of talk/analysis etc at the moment on whether shaming
> people for bad performance can improve performance. It seems to, but
> could the improved performance of poor performers be at least in part
> explained by regression to the mean? We probably need to have some kind
> of controlled experiment, one arm that uses encouragement of bad
> performers, and another arm that uses shaming. We could then see which
> (if any) has differential effect. It would be an important thing to do,
> across all kinds of sectors and scenarios, I think.
>
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