I have a product advisory board call tomorrow with Learning Objects.
I can't promise to get all your tickets fixed, but if people post
summaries of their issues to this list I will ensure that they are
raised at the meeting.
The PAB is meant to be more about direction and strategy - I think
there the UK user group might be the normal place to raise these issues
- but given the strength of feeling I'm happy to speak for you there!
Malcolm.
Dr Malcolm Murray FRGS FHEA CMALT PG Cert
Learning Technologies Team Leader Computing and Information Services |
Honorary Fellow School of Education
Durham University | South Road | Durham | DH1 3LE | UK
-----Original Message-----
From: Blackboard/Courseinfo userslist
[mailto:[log in to unmask]] On Behalf Of Maria Tannant
Sent: 05 October 2011 11:36
To: [log in to unmask]
Subject: Re: A Whole Host of Campus Pack 4.6 issues in Blackboard 9.1
sp6
Hi Andrew,
Yesterday I could have cried, we had 40+ students in a room and the plan
was to show them their group blogs and get them to post and comment (on
their own laptops) while we demonstrated the tutor's view on a digital
projector.
It was a nightmare, as Campus Pack was not able to cope with 40 students
all logging into the area at the same time. Consequently everything I
tried to do was very very slow (taking up to 4 minutes to reader one
posting). There were 11 groups and about 4 students in each. Never
again!
What I should have done was to tell everyone to log out of Blackboard,
and demonstrate the group blog activity using a student volunteer to
post, and another to comment.
I would have expected the system to cope with 40 students using it at
the same time but it doesn't.
I get the same problems listed below, it's very disappointing, and
students very quickly get turned off from such inept technology, lose
interest and become disengaged.
Maria
On 05/10/2011 11:18, "Andrew Raistrick" <[log in to unmask]> wrote:
> Hi Folks,
>
> We have just moved to 9.1 sp6, and while Blackboard is generally
> behaving itself well, Campus Pack 4.6 is a nightmare.
>
> I'd be interested to hear of other experiences.
>
> Our problems are as follows
>
> 1. Course Synchronisation takes forever, and sometimes never
> completes. This seems to happen every time we access a Campus Pack
> object in a course 2. Group Wikis error in every single course 3. Add
> Podcast Episode Errors in every single course.
> 4. Trying to get support is a nightmare. The response is really slow.
>
> I understand there is a Campus Pack group, and will be posting the
> same message there, but I am specifically interested in the
> Blackboard/Campus Pack integration issues.
>
> Are other people experiencing similar problems with the product and
> the quality of support?
>
> Many Thanks
>
>
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