Jeremy Coles wrote:
> Hi Ewan
>
> I understand. But if there is no point you filing a ticket then it
> becomes quite difficult for me (or others) trying to escalate the
> 'problems' or concerns subsequently expressed about the quality of
> the product. This latest thread started with me trying to understand
> if we had a case for arguing to keep the LCG-CEs a while longer (SGE
> issues aside) while problems with the CREAM CE are being addressed.
> The problems are not being addressed and there is no clear argument
> (other than those associated with SGE).
"If there isn't a ticket, there isn't a problem" was a comment made at a
GDB some time ago. Whilst it was a somewhat flippant comment, if the
problems aren't reported, then how are they to be fixed.
One of the questions asked at the GDB when I complained about CREAM was
which ticket numbers were the problem.
The way Jeremy organised the SGE/Cream meeting and the list prepared by
ECDF is a very positive way forward.
Chris
>
> Jeremy
>
>
>
> On 21 Sep 2011, at 10:20, <[log in to unmask]>
> wrote:
>
>>> -----Original Message-----
>>> From: Testbed Support for GridPP member institutes [mailto:TB-
>>> [log in to unmask]] On Behalf Of Stuart Purdie
>>>
>>>
>>> I have had a problem with very similar symptoms, but possibly a different
>>> cause - in the other case we noticed the blah npudir was stuffed, and that
>>> was the direct cause, but why that was the case is not clear.
>> I think that part of the problem we've had is that we're not
>> always diagnosing the problems all that much - we're just
>> kicking it until it starts working, and there's not a lot
>> of point in filing tickets for 'it broke, we kicked it, it
>> worked again'.
>>
>> Ewan
>> --
>> Scanned by iCritical.
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