Hi Jonathan,
We are experiencing the same problem at Strathclyde.
Only happens when logged in via the Federation and we only see the problem with search, not with browse.
Judith
----------------------------------------
Judith Smart
Senior Library Systems Analyst/Developer
Information Services Directorate
University of Strathclyde
Tel: 44 (0) 141 548 2898
Email: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
----------------------------------------
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of JISC-SHIBBOLETH automatic digest system
Sent: 23 September 2011 00:05
To: [log in to unmask]
Subject: JISC-SHIBBOLETH Digest - 21 Sep 2011 to 22 Sep 2011 (#2011-53)
There are 9 messages totaling 894 lines in this issue.
Topics of the day:
1. anyone having problems with Science Direct? (9)
----------------------------------------------------------------------
Date: Thu, 22 Sep 2011 12:29:19 +0100
From: Jonathan Hooper <[log in to unmask]>
Subject: anyone having problems with Science Direct?
Is anyone else experiencing problems when accessing Science Direct through the UK federation?
This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
Jonathan
Jonathan Hooper
Leeds University Library Systems Team
------------------------------
Date: Thu, 22 Sep 2011 12:37:34 +0100
From: Nicole Harris <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hi Jonathan
Just tried recreating it and had no significant problems, however in Google Chrome the search display results didn't display particularly well - the display overlaps at the top - so it might be rendering issue. If the results are technically being retrieved in number of matches, it's unlikely to be associated with the authentication process.
Let me know if you want a screenshot to demo.
N
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
Sent: 22 September 2011 12:29
To: [log in to unmask]
Subject: anyone having problems with Science Direct?
Is anyone else experiencing problems when accessing Science Direct through the UK federation?
This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
Jonathan
Jonathan Hooper
Leeds University Library Systems Team
------------------------------
Date: Thu, 22 Sep 2011 13:31:00 +0100
From: Elaine Blair <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hi
Are you using IE 9? I know Web of Knowledge doesn't display the search results if you use IE 9 and you need to add the site under Compatibility View Settings. I've not had anyone report it with Science Direct, though I see on their web site that they support IE 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test versions of browsers
Elaine
---
Elaine Blair
Faculty Librarian Science
University of Strathclyde
Andersonian Library
Curran Building
101 St. James Road
Glasgow G4 0NS
Tel: 0141 548 4629
E-mail: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Nicole Harris
Sent: 22 September 2011 12:38
To: [log in to unmask]
Subject: Re: anyone having problems with Science Direct?
Hi Jonathan
Just tried recreating it and had no significant problems, however in Google Chrome the search display results didn't display particularly well - the display overlaps at the top - so it might be rendering issue. If the results are technically being retrieved in number of matches, it's unlikely to be associated with the authentication process.
Let me know if you want a screenshot to demo.
N
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
Sent: 22 September 2011 12:29
To: [log in to unmask]
Subject: anyone having problems with Science Direct?
Is anyone else experiencing problems when accessing Science Direct through the UK federation?
This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
Jonathan
Jonathan Hooper
Leeds University Library Systems Team
------------------------------
Date: Thu, 22 Sep 2011 15:07:48 +0100
From: "Dr P. Mallinson" <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hi,
I'm having the same problem with Firefox, Safari, SeaMonkey and IE
all display results when using IP authentication but not when accessed
via UK Fed login ....
Hmmmm ...
Pete
On Thu, 22 Sep 2011, Elaine Blair wrote:
> Hi
> Are you using IE 9? I know Web of Knowledge doesn't display the search results if you use IE 9 and you need to add the site under Compatibility View Settings. I've not had anyone report it with Science Direct, though I see on their web site that they support IE 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test versions of browsers
>
> Elaine
> ---
> Elaine Blair
> Faculty Librarian Science
> University of Strathclyde
> Andersonian Library
> Curran Building
> 101 St. James Road
> Glasgow G4 0NS
>
> Tel: 0141 548 4629
> E-mail: [log in to unmask]
>
> The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
>
>
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Nicole Harris
> Sent: 22 September 2011 12:38
> To: [log in to unmask]
> Subject: Re: anyone having problems with Science Direct?
>
> Hi Jonathan
>
> Just tried recreating it and had no significant problems, however in Google Chrome the search display results didn't display particularly well - the display overlaps at the top - so it might be rendering issue. If the results are technically being retrieved in number of matches, it's unlikely to be associated with the authentication process.
>
> Let me know if you want a screenshot to demo.
>
> N
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
> Sent: 22 September 2011 12:29
> To: [log in to unmask]
> Subject: anyone having problems with Science Direct?
>
> Is anyone else experiencing problems when accessing Science Direct through the UK federation?
>
>
>
> This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
>
> We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
>
> The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
>
>
>
>
> Jonathan
>
>
>
>
>
> Jonathan Hooper
> Leeds University Library Systems Team
>
------------------------------
Date: Thu, 22 Sep 2011 15:35:36 +0100
From: Mark Williams <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hi all,
I'm sure many of you already have, but can I remind everyone in addition to posting on these lists, to report such issues back to the Service Provider (Publishers ) and the Federation help desk ([log in to unmask] ).
I suspect that problems get dealt with a little faster when customers are reporting them to their service provider.
Many thanks
Mark
Mark Williams
Operator Manager
UK Access Management Federation
JISC Collections
Brettenham House
5 Lancaster Place
London
WC2E 7EN
T: 02030066042 (Direct)
T: 02030066086 (Federation Support)
E: [log in to unmask]
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
Sent: 22 September 2011 12:29
To: [log in to unmask]
Subject: anyone having problems with Science Direct?
Is anyone else experiencing problems when accessing Science Direct through the UK federation?
This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
Jonathan
Jonathan Hooper
Leeds University Library Systems Team
------------------------------
Date: Thu, 22 Sep 2011 15:37:30 +0100
From: Elaine Blair <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Yes I should have tried it out - I don't get results from IE 8 and Firefox when logging in.
---
Elaine Blair
Faculty Librarian Science
University of Strathclyde
Andersonian Library
Curran Building
101 St. James Road
Glasgow G4 0NS
Tel: 0141 548 4629
E-mail: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Dr P. Mallinson
Sent: 22 September 2011 15:08
To: [log in to unmask]
Subject: Re: anyone having problems with Science Direct?
Hi,
I'm having the same problem with Firefox, Safari, SeaMonkey and IE
all display results when using IP authentication but not when accessed
via UK Fed login ....
Hmmmm ...
Pete
On Thu, 22 Sep 2011, Elaine Blair wrote:
> Hi
> Are you using IE 9? I know Web of Knowledge doesn't display the search results if you use IE 9 and you need to add the site under Compatibility View Settings. I've not had anyone report it with Science Direct, though I see on their web site that they support IE 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test versions of browsers
>
> Elaine
> ---
> Elaine Blair
> Faculty Librarian Science
> University of Strathclyde
> Andersonian Library
> Curran Building
> 101 St. James Road
> Glasgow G4 0NS
>
> Tel: 0141 548 4629
> E-mail: [log in to unmask]
>
> The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
>
>
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Nicole Harris
> Sent: 22 September 2011 12:38
> To: [log in to unmask]
> Subject: Re: anyone having problems with Science Direct?
>
> Hi Jonathan
>
> Just tried recreating it and had no significant problems, however in Google Chrome the search display results didn't display particularly well - the display overlaps at the top - so it might be rendering issue. If the results are technically being retrieved in number of matches, it's unlikely to be associated with the authentication process.
>
> Let me know if you want a screenshot to demo.
>
> N
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
> Sent: 22 September 2011 12:29
> To: [log in to unmask]
> Subject: anyone having problems with Science Direct?
>
> Is anyone else experiencing problems when accessing Science Direct through the UK federation?
>
>
>
> This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
>
> We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
>
> The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
>
>
>
>
> Jonathan
>
>
>
>
>
> Jonathan Hooper
> Leeds University Library Systems Team
>
------------------------------
Date: Thu, 22 Sep 2011 15:58:05 +0100
From: Sara Hopkins <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hello Pete,
Would you mind checking your IdP log and letting me know whether your
IdP is actually receiving the attribute request from the SP? The
tehcnical person at the University of Leeds has just told me that their
IdP is not receiving it, so in their case at least it is definitely a
Shibboleth authentication issue, not a rendering problem.
My current suspicion is that the SP has stale metadata, but I'm not sure
why that should cause problems for Liverpool, because your IdP's
metadata hasn't changed recently. You haven't made any configuration
changes, have you?
Sara Hopkins
UK federation support team
On 22/09/2011 15:07, Dr P. Mallinson wrote:
> Hi,
>
> I'm having the same problem with Firefox, Safari, SeaMonkey and IE
> all display results when using IP authentication but not when accessed
> via UK Fed login ....
>
> Hmmmm ...
>
> Pete
>
> On Thu, 22 Sep 2011, Elaine Blair wrote:
>
>> Hi
>> Are you using IE 9? I know Web of Knowledge doesn't display the search
>> results if you use IE 9 and you need to add the site under
>> Compatibility View Settings. I've not had anyone report it with
>> Science Direct, though I see on their web site that they support IE
>> 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test
>> versions of browsers
>>
>> Elaine
>> ---
>> Elaine Blair
>> Faculty Librarian Science
>> University of Strathclyde
>> Andersonian Library
>> Curran Building
>> 101 St. James Road
>> Glasgow G4 0NS
>>
>> Tel: 0141 548 4629
>> E-mail: [log in to unmask]
>>
>> The University of Strathclyde is a charitable body, registered in
>> Scotland, number SC015263.
>>
>>
>> -----Original Message-----
>> From: Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] On Behalf Of Nicole Harris
>> Sent: 22 September 2011 12:38
>> To: [log in to unmask]
>> Subject: Re: anyone having problems with Science Direct?
>>
>> Hi Jonathan
>>
>> Just tried recreating it and had no significant problems, however in
>> Google Chrome the search display results didn't display particularly
>> well - the display overlaps at the top - so it might be rendering
>> issue. If the results are technically being retrieved in number of
>> matches, it's unlikely to be associated with the authentication process.
>>
>> Let me know if you want a screenshot to demo.
>>
>> N
>> -----Original Message-----
>> From: Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
>> Sent: 22 September 2011 12:29
>> To: [log in to unmask]
>> Subject: anyone having problems with Science Direct?
>>
>> Is anyone else experiencing problems when accessing Science Direct
>> through the UK federation?
>>
>>
>>
>> This problem does not show up when we access it directly (we have
>> direct access from our campus IP addresses), only when accessed
>> through the federation
>>
>> We can login fine - a search reports the number of matches, and the
>> facets on the left-hand side are populated, but the results themselves
>> are completely empty
>>
>> The publishers say they cannot replicate this but we see it
>> consistently with different user accounts, different browsers,
>> different machines and locations, and I cannot see there could be
>> anything at the Leeds end that would explain the service not working
>> properly
>>
>>
>>
>>
>> Jonathan
>>
>>
>>
>>
>>
>> Jonathan Hooper
>> Leeds University Library Systems Team
>>
>
--
Sara Hopkins
Support Team
UK Access Management Federation for Education and Research
web: http://www.ukfederation.org.uk/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
------------------------------
Date: Thu, 22 Sep 2011 16:01:34 +0100
From: Dominic Benson <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hmmm, too...I tried using our WAYFless URL and SD searched okay. I tried logging in via the UKF WAYF list, and the problem was replicated.
Regards,
Dominic Benson
--
[log in to unmask] Tel: +44(0)1895 266143; fax: +44(0)1895 269741
Electronic Resources Librarian, Brunel University Library, Uxbridge, Middlesex, UB8 3PH
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Elaine Blair
Sent: 22 September 2011 15:37
To: [log in to unmask]
Subject: Re: [JISC-SHIBBOLETH] anyone having problems with Science Direct?
Yes I should have tried it out - I don't get results from IE 8 and Firefox when logging in.
---
Elaine Blair
Faculty Librarian Science
University of Strathclyde
Andersonian Library
Curran Building
101 St. James Road
Glasgow G4 0NS
Tel: 0141 548 4629
E-mail: [log in to unmask]
The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Dr P. Mallinson
Sent: 22 September 2011 15:08
To: [log in to unmask]
Subject: Re: anyone having problems with Science Direct?
Hi,
I'm having the same problem with Firefox, Safari, SeaMonkey and IE
all display results when using IP authentication but not when accessed
via UK Fed login ....
Hmmmm ...
Pete
On Thu, 22 Sep 2011, Elaine Blair wrote:
> Hi
> Are you using IE 9? I know Web of Knowledge doesn't display the search results if you use IE 9 and you need to add the site under Compatibility View Settings. I've not had anyone report it with Science Direct, though I see on their web site that they support IE 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test versions of browsers
>
> Elaine
> ---
> Elaine Blair
> Faculty Librarian Science
> University of Strathclyde
> Andersonian Library
> Curran Building
> 101 St. James Road
> Glasgow G4 0NS
>
> Tel: 0141 548 4629
> E-mail: [log in to unmask]
>
> The University of Strathclyde is a charitable body, registered in Scotland, number SC015263.
>
>
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Nicole Harris
> Sent: 22 September 2011 12:38
> To: [log in to unmask]
> Subject: Re: anyone having problems with Science Direct?
>
> Hi Jonathan
>
> Just tried recreating it and had no significant problems, however in Google Chrome the search display results didn't display particularly well - the display overlaps at the top - so it might be rendering issue. If the results are technically being retrieved in number of matches, it's unlikely to be associated with the authentication process.
>
> Let me know if you want a screenshot to demo.
>
> N
> -----Original Message-----
> From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
> Sent: 22 September 2011 12:29
> To: [log in to unmask]
> Subject: anyone having problems with Science Direct?
>
> Is anyone else experiencing problems when accessing Science Direct through the UK federation?
>
>
>
> This problem does not show up when we access it directly (we have direct access from our campus IP addresses), only when accessed through the federation
>
> We can login fine - a search reports the number of matches, and the facets on the left-hand side are populated, but the results themselves are completely empty
>
> The publishers say they cannot replicate this but we see it consistently with different user accounts, different browsers, different machines and locations, and I cannot see there could be anything at the Leeds end that would explain the service not working properly
>
>
>
>
> Jonathan
>
>
>
>
>
> Jonathan Hooper
> Leeds University Library Systems Team
>
------------------------------
Date: Thu, 22 Sep 2011 16:24:50 +0000
From: "Gilbertson, John" <[log in to unmask]>
Subject: Re: anyone having problems with Science Direct?
Hi Sara,
I work with Pete, and I've just checked our logs, and we're getting Authn requests but no Attribute requests after the AuthN response is sent to the SP.
Our Metadata hasn't changed in months and neither has our configuration, but as far as I can tell we've not had an attribute request from the Science Direct SP in months either from our shib-audit logs.
Thanks,
John Gilbertson
The University of Liverpool
-----Original Message-----
From: Discussion list for Shibboleth developments [mailto:[log in to unmask]] On Behalf Of Sara Hopkins
Sent: 22 September 2011 15:58
To: [log in to unmask]
Subject: Re: anyone having problems with Science Direct?
Hello Pete,
Would you mind checking your IdP log and letting me know whether your
IdP is actually receiving the attribute request from the SP? The
tehcnical person at the University of Leeds has just told me that their
IdP is not receiving it, so in their case at least it is definitely a
Shibboleth authentication issue, not a rendering problem.
My current suspicion is that the SP has stale metadata, but I'm not sure
why that should cause problems for Liverpool, because your IdP's
metadata hasn't changed recently. You haven't made any configuration
changes, have you?
Sara Hopkins
UK federation support team
On 22/09/2011 15:07, Dr P. Mallinson wrote:
> Hi,
>
> I'm having the same problem with Firefox, Safari, SeaMonkey and IE
> all display results when using IP authentication but not when accessed
> via UK Fed login ....
>
> Hmmmm ...
>
> Pete
>
> On Thu, 22 Sep 2011, Elaine Blair wrote:
>
>> Hi
>> Are you using IE 9? I know Web of Knowledge doesn't display the search
>> results if you use IE 9 and you need to add the site under
>> Compatibility View Settings. I've not had anyone report it with
>> Science Direct, though I see on their web site that they support IE
>> 7.0 and 8.0 and Firefox 3.0 and 4.0, but don't support beta or test
>> versions of browsers
>>
>> Elaine
>> ---
>> Elaine Blair
>> Faculty Librarian Science
>> University of Strathclyde
>> Andersonian Library
>> Curran Building
>> 101 St. James Road
>> Glasgow G4 0NS
>>
>> Tel: 0141 548 4629
>> E-mail: [log in to unmask]
>>
>> The University of Strathclyde is a charitable body, registered in
>> Scotland, number SC015263.
>>
>>
>> -----Original Message-----
>> From: Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] On Behalf Of Nicole Harris
>> Sent: 22 September 2011 12:38
>> To: [log in to unmask]
>> Subject: Re: anyone having problems with Science Direct?
>>
>> Hi Jonathan
>>
>> Just tried recreating it and had no significant problems, however in
>> Google Chrome the search display results didn't display particularly
>> well - the display overlaps at the top - so it might be rendering
>> issue. If the results are technically being retrieved in number of
>> matches, it's unlikely to be associated with the authentication process.
>>
>> Let me know if you want a screenshot to demo.
>>
>> N
>> -----Original Message-----
>> From: Discussion list for Shibboleth developments
>> [mailto:[log in to unmask]] On Behalf Of Jonathan Hooper
>> Sent: 22 September 2011 12:29
>> To: [log in to unmask]
>> Subject: anyone having problems with Science Direct?
>>
>> Is anyone else experiencing problems when accessing Science Direct
>> through the UK federation?
>>
>>
>>
>> This problem does not show up when we access it directly (we have
>> direct access from our campus IP addresses), only when accessed
>> through the federation
>>
>> We can login fine - a search reports the number of matches, and the
>> facets on the left-hand side are populated, but the results themselves
>> are completely empty
>>
>> The publishers say they cannot replicate this but we see it
>> consistently with different user accounts, different browsers,
>> different machines and locations, and I cannot see there could be
>> anything at the Leeds end that would explain the service not working
>> properly
>>
>>
>>
>>
>> Jonathan
>>
>>
>>
>>
>>
>> Jonathan Hooper
>> Leeds University Library Systems Team
>>
>
--
Sara Hopkins
Support Team
UK Access Management Federation for Education and Research
web: http://www.ukfederation.org.uk/
The University of Edinburgh is a charitable body, registered in
Scotland, with registration number SC005336.
------------------------------
End of JISC-SHIBBOLETH Digest - 21 Sep 2011 to 22 Sep 2011 (#2011-53)
*********************************************************************
|
