Are you selling your service effectively to visitors, users and the media? 

 

Three fascinating courses in October are designed to help focus minds on the
needs of visitors and users whether in face-to-face interactions, online or
through the media.   

 

o          On 4 October Jerry Hurst comes to Creating Capacity with the
brilliant Creating a Customer-Centred Service: A practical approach.  This
session will equip participants with the techniques for positive engagement
with users and visitors at a time of rapidly changing roles for both staff
and service.  It's essential training for all those who have direct contact
with visitors and users and reflects on whole staff responsibility to act as
ambassadors for the service.  

 

o          Understanding the needs of online audiences is an equally
essential skill.  This will be covered in 7th October's session on Advanced
Understanding of Online Audiences: the psychology behind successful web
design and online communication.  This is being run by Nathalie Nahai
founder of We Make Them Click who marries her background in psychology with
a passion for ensuring web sites are designed with the user in mind.

 

o          Working with the Media: Essential skills for media projects and
campaigns is a session developed for Creating Capacity by Mark Ellis of
Sound Delivery.  It is being held on 11 October for those who wish to reach
out more effectively across a range of media developing a successful
campaign through good press relations.  In this session participants will
move from the traditional press release to conveying their message with
panache in a range of forms.  

 

To see what else is coming up soon click on the calendar where you can
access any course descriptions past or present.

 

Courses are priced at £155 or below and fees include all course materials,
lunch, and 3 months post course support from your trainer - available as and
when you need it.  More details are available by clicking the links.
Remember you can book and pay online or call me and we can sort payment and
booking over the phone if that's easier.  We're also happy to invoice your
organisation.  We really appreciate your feedback on any of our programme
content or processes - just get in touch.

 

Kind regards,

 

Lucy Auger

 

Creating Capacity 

Tel: 07985 559425       
Email:  <mailto:[log in to unmask]> [log in to unmask]
Follow us on Twitter:  <http://www.twitter.com/LearningCC> @LearningCC

Join the debate on our  <http://hopkinsvanmil.wordpress.com/> blog

Web:  <http://www.creatingcapacity.org/> www.creatingcapacity.org

A social enterprise providing learning programmes 

to develop confidence and inspire now and for the future

 


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